Hi there! I understand that you're having trouble with the "Unblur" feature not working on both the Fotor AI Photo Editor app and the website. To help you better, could you tell me a bit more? For example, are you getting any error messages, or is the feature simply not improving your images at all? Also, are you using the latest version of the app and a supported browser on your Windows 10 device?

In the meantime, here are some steps you can try to troubleshoot the issue:

1. Check Your Internet Connection: Since the unblur feature relies on AI processing online, a stable internet connection is essential.

2. Update the App and Browser: Make sure you’re running the latest version of the Fotor app. For the website, clear your browser cache or try using a different browser like Chrome or Edge on your Windows 10 system.

3. Image Quality and Blur Level: The unblur algorithm works best on moderately blurred images. If an image is too blurry or lacks sufficient detail, the AI may not be able to properly enhance it.

4. Try the Web Version: If the app’s unblur is not working, try the web version at https://www.fotor.com/features/unblur-image/ to see if it produces better results.

5. Sign Out and Back In: Sometimes logging out of your Fotor account and then logging back in can reset any temporary glitches.

If you have already tried these steps, please let me know which ones so I can guide you further, possibly looking into app reinstall, advanced settings, or account issues.

Are you satisfied with this starting point, or should I help you with more detailed instructions?