Hello! I understand you're having trouble uploading some of your videos to Fotor's Video Object Remover. To help you better, could you please tell me a bit more about the videos that won’t upload? For example, what file format are they in (like MP4, MOV, etc.)? Also, is there any error message appearing when you try to upload?

Meanwhile, here are some common checks to start with:

1. File Format: Ensure your videos are in supported formats such as MP4 or MOV, as Fotor supports these for video object removal.

2. File Size: Large video files sometimes have upload issues. Check if your video size is within the limits allowed by Fotor (usually under a few hundred MBs).

3. Browser Compatibility: Since you are using a WebKit browser on Windows 10, make sure your browser is updated to the latest version. Sometimes outdated browsers can cause upload problems.

4. Internet Connection: A stable, decent-speed internet connection helps in uploading videos smoothly.

If your videos meet these criteria and still won’t upload, we can try some more advanced steps like clearing your browser cache or trying a different browser to isolate the issue.

Let me know what you find or if you see any specific error messages. We’ll get this sorted out!

Also, you can check Fotor's official video object remover page here for more details: Fotor Video Object Remover 1.

Are you satisfied with this initial guidance so far?

MOV error message shows up quick and then disappears but says something about frames per second and 1GB size

Thanks for the additional details! From what you described, it sounds like the error is related to the video's frame rate (frames per second) and file size exceeding Fotor’s limits—particularly the 1GB size restriction.

Here’s what we can do step-by-step:

1. Check Video Size: You mentioned about 1GB—Fotor’s Video Object Remover typically has a limit around 1GB or videos up to approximately 5 minutes. If your video file is larger, it might fail to upload. Try trimming the video to a shorter length or compressing it using a video converter tool.

2. Frame Rate Compatibility: The error mentioning frames per second suggests that your video’s frame rate might be unsupported. Standard frame rates like 24, 30, or 60 fps generally work well. You can use video editing software (like free tools VLC or HandBrake) to check and adjust the frame rate to a standard number.

3. Convert MOV Format: Since MOV files can sometimes contain codecs or encoding settings that cause upload or processing issues, consider converting your MOV to MP4 with standard codec and frame rate using a tool like HandBrake or an online converter before uploading again.

4. Try Smaller Test Video: If possible, try uploading a smaller segment (under 1GB, standard frame rate) to verify whether the video size or frame rate is the issue.

If you need help with video trimming or conversion tools, I’d be happy to guide you through the process. This approach has helped many users facing similar issues with MOV uploads and frame rate errors.

Are you comfortable trying these steps? Let me know, and I can provide detailed instructions tailored to your setup!

MOV, 109 MB, 30 fps, also tried it as a mp4. some other vids even longer upload with not trouble at all

Thanks for that info! Since your MOV file is only 109 MB and at 30 fps—which is within typical limits—and you also tried MP4 format but still face the same issue, the upload problem seems a bit unusual.

Here are a few targeted steps we can try next:

1. Clear Browser Cache and Cookies: Sometimes cached data can interfere with file upload, especially for web apps. Try clearing your browser's cache and cookies, then reload Fotor and try uploading again.

2. Disable Browser Extensions: If you have any browser extensions (like ad-blockers or privacy tools), they can sometimes block or interrupt uploads. Try disabling them temporarily and attempt the upload again.

3. Try a Different Browser: Although you use a WebKit-based browser, switching to a popular browser like Chrome or Firefox on your Windows 10 machine could help pinpoint if the issue is browser-specific.

4. Check Video Codec: MOV and MP4 can contain various video codecs (the method of compressing video). Some uncommon codecs may not be supported well by Fotor. You might want to re-encode your video into a more standard codec like H.264 using a free tool such as HandBrake before uploading.

5. Network and Firewall Settings: Occasionally, firewall or security software on your Windows 10 device might interfere with uploads. Try temporarily disabling such security tools or check if your network is restricting uploads.

If none of these help, I recommend reaching out directly to Fotor support via [email protected] with details including your file specs and error behavior. Their team can check for any account or server-side issues impacting your uploads.

Would you like me to guide you through clearing your browser cache or using HandBrake to re-encode your video? I’m here to help!

Are you satisfied with this plan so far?