Hi there! I understand it can be frustrating when your granddaughter can’t access your account. Let's figure this out together!

Could you share a bit more about the situation? For instance, is she receiving any error messages when trying to log in? Also, is she using the Timberwolves + Target Center app, or is she attempting to access a website? Any details you provide will help us troubleshoot more effectively.

She has an iPhone and was able to access my account on her phone last year, using my email and password. She does not get an erro message. She has reloaded the app and done updates.

Thanks for the details! Since your granddaughter has already reloaded the app and ensured it’s updated, let's look at some other potential solutions. Here are a few steps we can try:

1. Double-check Credentials: Ensure that your granddaughter is entering your email and password exactly as they are. Sometimes, a small error in typing can prevent access.

2. Check for Account Lock: If multiple unsuccessful login attempts were made, the account could be temporarily locked. Try accessing the account from another device, if available, or wait a while before trying again.

3. Network Connection: Make sure she has a strong internet connection. If she's on Wi-Fi, it might help to switch to cellular data or vice versa.

4. Clear App Cache (if applicable): Sometimes clearing the cache of the app can resolve hidden glitches. Go to the iPhone settings, find the Timberwolves + Target Center app, and see if there’s an option to clear the cache or data.

5. Reinstall the App: If none of the above work, she might want to completely uninstall the app from her iPhone and then reinstall it from the App Store.

6. Check for Server Issues: Sometimes, there can be outages on the server side which might affect access. You can check Timberwolves + Target Center's social media channels or website for any announcements regarding server status.

If you try all these steps and it still doesn’t work, we might need to look into contacting support directly at [email protected] for further assistance.

Are you satisfied with this solution, or is there anything specific you'd like to go over further?

We have tried everything except clearing the cache. I am able to access the app on both my Galaxy S23 phone and my tablet.

Thank you for the additional information! Since you’re able to access the app on your Galaxy S23 and tablet, it’s likely not an account issue. Let’s focus on clearing the cache on her iPhone to see if that resolves the access problem. Here's how to do it:

1. Open Settings: Go to the "Settings" app on her iPhone.

2. Find the Timberwolves + Target Center App: Scroll down and locate the Timberwolves + Target Center app in the list of applications.

3. Reset the App: Unfortunately, iOS does not have a dedicated option to clear the cache directly. The best approach is to choose "Delete App" and then reinstall it. This action will remove any cached data. You can do this by tapping "Delete App" and confirming. After that, go to the App Store and reinstall the Timberwolves + Target Center app.

4. Login Again: Once reinstalled, have her log in again using your email and password.

After following these steps, please let me know if she can access the account. If not, we may need to escalate the issue further. Are you satisfied with this solution, or is there anything else you need help with?

We'll try that again.

I appreciate your patience! While you're trying the cache clearing step, you might also want to keep an eye on the Timberwolves + Target Center's online events or ticket information to stay updated on anything new. Here are some helpful links:

- Minnesota Timberwolves - Target Center - Find details about events, tickets, and policies.
- Minnesota Timberwolves Schedule - Keep track of upcoming games and events.

If any issues persist after clearing the cache or reinstalling the app, don’t hesitate to reach out again. I'm here to help! Let me know how it goes, and if you have any other questions. Are you satisfied with the information provided?