[Sherlock] When loading the game it gets to the end of the load and shuts down.

J
Joy Froese
5 months ago In Sherlock
When loading the game it gets to the end of the load and shuts down.

Comments

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
5 months ago

Hi there! I see that Sherlock Hidden Object Match 3 is shutting down right at the end of loading. That can definitely interrupt the fun. To get us started, could you tell me:

- Have you tried restarting your computer or the game already?
- Is your game fully updated to the latest version available?
- Are there any error messages or codes when it shuts down?
- Have you recently updated Windows or any drivers?

This info will help me guide you better. Meanwhile, here’s a general step-by-step plan that often helps with crashes at loading:

1. Restart your computer: This frees up memory and clears temporary glitches.
2. Check for game updates: Open the game platform or store and update the game to the latest version.
3. Run the game as administrator: Right-click the game icon and select "Run as administrator".
4. Verify game files (if possible through the platform) to repair missing or corrupted files.
5. Update your graphics drivers from your GPU manufacturer’s website.
6. Disable any security software temporarily to see if it's blocking the game.
7. Clear any temporary game cache if the game has an option or folder to delete cache files.

If you’ve done some of these, just let me know which ones so I don’t repeat. If the problem persists after these steps, we can dig into more advanced fixes specific for your Windows 10 and WebKit environment or reach out to G5 support.

Let me know how you’d like to proceed or if any of these steps sound unfamiliar, and I can walk you through!

Leave a comment