[WINK Weather] Traffic says not authorized

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Mark Carpenter
4 months ago In WINK Weather
Traffic says not authorized

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Frank Taylor

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4 months ago

Hi there! I see you're getting a "not authorized" error in the Traffic section of the WINK Weather app on your Android device. Let's get this sorted out for you.

To help me better assist you, can you tell me:
- When exactly does this error appear? (e.g., on app start, when accessing Traffic, or after logging in)
- Have you recently changed anything like your account, subscription, or device settings?
- Have you tried any fixes already, like restarting the app or your device?

Meanwhile, here’s a step-by-step approach you can try to resolve the issue:

1. Restart the App – Fully close the WINK Weather app from recent apps and reopen it. Sometimes session refresh helps clear authorization glitches.

2. Check Network Connection – Make sure your internet connection is stable. Switch between Wi-Fi and mobile data to test if the issue is network-related.

3. Clear App Cache and Data:
- Go to your Android Settings > Apps > WINK Weather.
- Tap on Storage.
- Clear Cache first, try opening the app again.
- If unresolved, clear Data as well (note: this will reset app settings and may require you to log in again).

4. Ensure You’re Logged In Correctly – Sometimes "not authorized" can indicate a login token problem. Log out and log back into your WINK account within the app.

5. Update the App – Make sure you’re running the latest version available on the Google Play Store to eliminate any bugs fixed in updates.

6. Permissions Check – Verify the app has necessary permissions, especially for location access, as that’s often needed for traffic info.

If after these steps the problem persists, it could be a server-side authorization issue or account-related, in which case contacting WINK support directly at [email protected] may be needed.

Would you like me to help you go through any of these steps? Or do you have other details to share about the error?

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