Hi there! I see that your TREAT app is showing "no internet connection" and says it will retry but doesn’t actually retry. Let’s get this sorted out. Can you tell me if your overall internet connection is working fine on your Windows 10 device? For example, can you browse other websites or use other internet-connected apps without trouble?
Meanwhile, I’ll guide you through some steps that typically fix this kind of issue:
1. Confirm internet connection stability - Open your browser and try loading a few websites to verify your connection is solid. - If other apps or sites are also having trouble, try restarting your router/modem and reconnect your device.
2. Restart the TREAT app - Close the app completely (use Task Manager if needed to end the process). - Reopen it and see if it retries connecting properly.
3. Check firewall and antivirus settings - On Windows 10, sometimes firewall or security programs block certain apps from accessing the internet. - Go to Windows Security > Firewall & network protection > Allow an app through firewall, and make sure TREAT is allowed.
4. Run Windows Network troubleshooter - Right-click on the network icon in your system tray > Troubleshoot problems > follow the prompts. - This can detect and fix network adapter or settings issues.
5. Clear cache or temporary data if the app has that option - Sometimes corrupted cache causes these errors. If you can find an option in the app or reinstall it to refresh the data.
If you’ve tried some or all of these, please let me know which ones, and also if there is any error code or message shown besides the internet connection notice. This info will help me guide you further!
Are you satisfied with starting these steps? I’ll be here to assist you further.
Comments
Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
Followed by
Hi there! I see that your TREAT app is showing "no internet connection" and says it will retry but doesn’t actually retry. Let’s get this sorted out. Can you tell me if your overall internet connection is working fine on your Windows 10 device? For example, can you browse other websites or use other internet-connected apps without trouble?
Meanwhile, I’ll guide you through some steps that typically fix this kind of issue:
1. Confirm internet connection stability
- Open your browser and try loading a few websites to verify your connection is solid.
- If other apps or sites are also having trouble, try restarting your router/modem and reconnect your device.
2. Restart the TREAT app
- Close the app completely (use Task Manager if needed to end the process).
- Reopen it and see if it retries connecting properly.
3. Check firewall and antivirus settings
- On Windows 10, sometimes firewall or security programs block certain apps from accessing the internet.
- Go to Windows Security > Firewall & network protection > Allow an app through firewall, and make sure TREAT is allowed.
4. Run Windows Network troubleshooter
- Right-click on the network icon in your system tray > Troubleshoot problems > follow the prompts.
- This can detect and fix network adapter or settings issues.
5. Clear cache or temporary data if the app has that option
- Sometimes corrupted cache causes these errors. If you can find an option in the app or reinstall it to refresh the data.
If you’ve tried some or all of these, please let me know which ones, and also if there is any error code or message shown besides the internet connection notice. This info will help me guide you further!
Are you satisfied with starting these steps? I’ll be here to assist you further.