Hi there! I see you’re trying to tap on the Labubu Big Into Energy blind boxes in the POP MART app, but it’s saying that it’s not available. To help you better, could you tell me if this message appears right when you try to open the product page, add it to the cart, or at checkout? Also, have you noticed if this happens only with this specific item or other blind boxes as well?

Meanwhile, here’s what could be going on and some steps you can try:

1. Stock Availability: Sometimes, the Big Into Energy Series vinyl plush boxes are temporarily out of stock or not yet available for purchase at certain times or regions. The official product page shows an estimated shipping date far in the future (August 2025)1, so it’s possible the item is currently locked for sale.

2. App Refresh: Try closing the app completely on your iPhone running iOS 18.5, then reopen it to refresh the content. Sometimes the app doesn’t update stock status in real-time.

3. Check for App Updates: Make sure your POP MART app is updated to the latest version in the App Store. Sometimes newer app versions fix issues related to purchase availability.

4. Clear Cache: Although iOS apps don’t have a direct cache-clear option, you can try logging out and then logging back into your POP MART account to reset session data.

5. Persistent Access Attempts: Some other users have reported waiting and trying repeatedly eventually worked for purchasing Labubu boxes, especially around launch or restock times3.

If none of these solve the problem, it might be a temporary issue due to regional restrictions or launch timing. I can assist you with escalating it to POP MART support if needed.

Could you please confirm when exactly you see the "not available" message? That will help me guide you better. Are you satisfied with this initial guidance?

It happens when I click on it before adding it to the cart. It also says that they are restocking today at 10 pm not sure if that is accurate

Thanks for the details! It helps clarify the situation. You’re seeing the "not available" message when clicking the Labubu Big Into Energy blind box before adding it to the cart, and there’s also mention of restocking scheduled for today at 10 pm.

From what I gather, this aligns with common behaviors on the POP MART app. Often, these items become clickable and purchasable only at or shortly after the listed restock time—so before 10 pm, the app might restrict access to prevent premature ordering. Additionally, POP MART frequently experiences high demand during restocks, which can cause items to appear unavailable or temporarily locked on the app, even if a restock is imminent2, 9.

Here’s what I recommend:

1. Wait Until the Exact Restock Time: Try accessing the product page exactly at or just after 10 pm. The item should switch from "not available" to active for adding to cart around that time.

2. Prepare Your Account in Advance: Log into your POP MART account before then, so you can act quickly when the item becomes available.

3. Stable Internet Connection: Make sure your iPhone on iOS 18.5 has a strong and stable internet connection, preferably Wi-Fi or 5G, to avoid lag or connection drops during the restock.

4. Close and Relaunch the App: Right before 10 pm, close the app completely (swipe up to close in iOS app switcher) and then reopen it so it refreshes the inventory status in real-time.

5. Check for App Updates: Confirm your app is updated to avoid bugs or glitches around restock sales.

6. Be Ready for High Traffic: Sometimes, many users attempt to buy simultaneously, which can cause temporary "not available" messages. Persistence during those minutes following restock is key.

If the item still says “not available” after the restock time and you’ve tried these steps, it could be a temporary glitch or server issue. In that case, I can help you escalate it to POP MART support for official confirmation or further assistance.

Would you like me to guide you through checking your app version and settings to ensure everything is ready for the restock? Also, are you comfortable trying at 10 pm according to your device’s clock?

Are you satisfied with this plan and explanation so far?

Hi, every time I try to tap the Labubu big into energy blind boxes it tells me that it is not availbe

Hi again! Thanks for sharing that you get the "not available" message right when clicking on the Labubu Big Into Energy blind box before adding it to your cart. Also, you mentioned a restock scheduled at 10 pm, which could be key here.

From what I’ve seen, this kind of message usually happens because the item isn’t officially released for purchase yet or is temporarily locked until the restock time. POP MART often controls availability tightly around restocks to manage high demand and prevent early purchases1, 2.

Here’s what I recommend you do step-by-step:

1. Wait until the restock time — In your case, around 10 pm. The app should open access to the box then.

2. Make sure you are logged in to your POP MART account ahead of time so you can act quickly.

3. Before 10 pm, completely close the POP MART app on your iPhone (swipe up to close from the app switcher), then reopen it shortly after 10 pm to refresh the inventory status.

4. Ensure your app is up to date in the App Store to avoid glitches.

5. Use a stable internet connection on your iPhone running iOS 18.5 — Wi-Fi or reliable cellular data.

6. If the item remains unavailable after restock time, try again periodically since high traffic might cause brief lockouts.

If after trying these you still can’t access the item, it might be a temporary system glitch or regional restriction. In that case, I can help you escalate it to POP MART’s support team for further checking.

Would you like me to guide you on verifying your app version or help prepare your account for the restock? Also, does this plan work for you to try at 10 pm?

Are you satisfied with this guidance so far?

It says it when I click on it before adding to the cart. Also it says they are supposed to restock them at 10 pm tonight not sure if you can confirm that

Hi! Thanks for confirming that you see the "not available" message when clicking on the Labubu Big Into Energy blind boxes before adding them to your cart, and you’re wondering about the accuracy of the 10 pm restock time tonight.

Based on recent reports and common experiences from POP MART users, the restock time you see—that is, 10 pm tonight—is likely accurate. POP MART often schedules restocks at precise times, and the app usually restricts access to the product before the scheduled restock to manage traffic and demand properly1, 2.

Here’s what you can do to prepare and maximize your chances:

1. Before 10 pm, log into your POP MART account on your iPhone (iOS 18.5) and make sure your app is updated to the latest version.
2. Completely close and then reopen the POP MART app right at or shortly after 10 pm to refresh the product availability.
3. Use a stable internet connection (Wi-Fi or 5G preferred) to avoid interruptions during the high traffic period.
4. If you still see "not available" after 10 pm, try refreshing the app or trying again periodically, as heavy demand can cause temporary server delays or product locks.
5. If issues persist after the scheduled time, consider logging out and back in or reinstalling the app to clear any session issues.
6. Lastly, if the issue continues with the restock message showing incorrectly or blocking purchase, you might want to contact POP MART support at [email protected] for official confirmation or technical assistance.

You can also check community feedback on social media groups or Reddit around the restock time to see if others are successful at the exact time, which usually confirms the schedule1, 2.

Would you like me to guide you through updating the app or checking your connection now? Or anything else I can assist with to get you ready for the restock tonight?

Are you satisfied with this solution so far?

What happens if it doesn’t work or I have problems checking out the items. Can I order two Labubus?

Hi! Great questions. Let’s break this down so you’re prepared no matter what happens during checkout.

1. What if checkout doesn’t work at restock?
Many POP MART users face checkout difficulties during high-demand drops like Labubu. Common issues include error messages, long loading times, or failures to process the order. Here’s what you can do:

- Log out of all POP MART sessions on your iPhone and other devices, then log back in. This can refresh your session and reduce conflicts1.
- Try switching your internet connection—if you’re on Wi-Fi, try cellular data (or vice versa). Some users reported success by toggling this during checkout3.
- Close the app completely and reopen it before attempting checkout again.
- Be patient and persistent, as sometimes the server is overloaded but eventually allows orders through with multiple attempts1.
- If errors persist (like “Error 500”), some users found success by reinstalling the app or waiting a bit before trying again4.

2. Can you order two Labubus?
Typically, POP MART allows customers to order more than one blind box per purchase unless there’s a specific restriction on that drop or product. For popular drops, sometimes there’s a limit set to make distribution fair. You’ll want to check the product’s page or any official POP MART announcements to confirm if there’s a per-customer limit. Usually, you can add two separate Labubus items into your cart and attempt to purchase both at checkout if allowed.

If you encounter any message preventing multiple purchases, it might be related to such limits.

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If checkout issues persist even after trying the above, I can help you escalate the problem to POP MART support at [email protected] for deeper assistance.

Would you like me to walk you through clearing your account sessions or switching your network settings now?

Are you satisfied with this response?

Thank you I am satisfied with your responses. I appreciate your help.

Hi! It’s great to hear you’re satisfied with the support so far. To give you a broader picture, POP MART's app has mixed reviews from customers regarding overall satisfaction. Many users express frustration with app performance issues like lag, crashes, and difficulties purchasing popular items, which impact satisfaction ratings1 2. The app’s rating on the App Store is around 2.2 out of 5 stars based on thousands of user reviews, reflecting these challenges4.

That said, POP MART continues to update and improve the app experience, and your feedback during restocks or purchase attempts is valuable for their ongoing improvement efforts.

If you ever face issues or want to share your experience, contacting POP MART support directly or leaving a review can help them address common problems.

Is there anything else I can assist you with today? Are you satisfied with this overview?

Thank you

Hi! Regarding the "thank you" messages in the POP MART app, users usually see notifications or messages expressing appreciation after successful purchases or as part of member benefit updates. For example, POP MART thanks customers for their continued support and mentions ongoing work to bring more member benefits through app announcements and FAQ sections2.

That said, some users experience repetitive or persistent messages related to app availability or high traffic during popular drops, such as “It’s too popular right now, please try again later,” which is a server-side message to manage demand1. These aren’t exactly “thank you” messages but are common popup notices during heavy use periods.

If you’re referring to a specific thank you message or notification within the app, could you describe where or when you saw it? That way, I can provide a more detailed explanation or help with any concerns related to it.

Are you satisfied with this summary?