Hello! I understand you're experiencing a "Sync Failed" error on your CBE app. I'd like to help you get this sorted out smoothly. To start, could you share a bit more about when this sync failure happens? For example, does it occur right after you log in, during a transaction, or when you're refreshing your account info? Also, have you noticed if your internet connection is stable when this happens?

Meanwhile, here are some straightforward steps you can try that often resolve sync issues on iPhone devices running iOS 18.7:

1. Check Your Internet Connection: Make sure you're connected to a stable Wi-Fi or cellular data network. Sometimes switching between Wi-Fi and mobile data can help.

2. Restart the App: Close the CBE app completely by swiping it away from the app switcher and then reopen it.

3. Restart Your iPhone: A simple reboot can refresh system processes that the app depends on.

4. Update the App: Go to the App Store and check if there's an update available for the CBE app. Keeping the app updated ensures any known bugs or issues are fixed.

5. Check Date & Time Settings: On your iPhone, go to Settings > General > Date & Time and make sure 'Set Automatically' is enabled. Incorrect time settings can cause sync problems.

6. Re-login: Log out of the CBE app and then log back in, as this refreshes your session tokens.

If these steps don’t fix the problem, it could be related to account verification issues or temporary backend problems. If that's the case, sometimes visiting your local CBE branch can help, or you may want to contact their support directly via [email protected] for assistance with account reactivation or verification.

Let me know which of these steps you’ve tried already, and how it goes after trying them. If needed, I can walk you through more advanced steps or alternative solutions. Are you satisfied with this troubleshooting so far?