Hi there! I’m sorry to hear that you’re experiencing issues with the PARALLEL PLUS Bible-study app freezing when you try to add collections. I’d be happy to help you troubleshoot this.

First, let’s try a few basic steps to see if we can resolve the issue without needing to reinstall the app again:

1. Check for App Updates: Make sure you have the latest version of the PARALLEL PLUS app. Open the App Store, tap on your profile picture at the top right, and scroll down to see if an update is available for the app.

2. Device Storage: Check if your iPhone has enough storage available. Sometimes, low storage can cause apps to freeze. Go to Settings > General > iPhone Storage to check your available space.

3. Restart the App: Try closing the app completely and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button if your iPhone has one), then swipe the PARALLEL PLUS app off the screen.

4. Internet Connection: Ensure you have a strong internet connection, as app freezing can sometimes be due to connectivity issues.

If you’ve already tried these steps, or if the problem persists, we might need to delve a bit deeper. Here are a couple of additional steps:

1. Clear App Cache: Sometimes, clearing the app's cache can help. You may not find a direct option for it in iOS, but reinstalling does clear it. Since that’s been your current solution, let's look into network settings instead.

2. Reset Network Settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Please know this will remove any saved Wi-Fi passwords, so be sure to have those handy.

If you’ve gone through all these steps and the app still freezes, the next step would be to reach out for further assistance. You can contact PARALLEL PLUS support at [email protected], providing them with as much information as possible regarding the issue.

Are you satisfied with the solution I provided? Let me know if you need any further assistance!

When I try to add any of the collections, the app freezes until I delete the app and reinstall it.

Thanks for the details! It sounds like you're really facing a challenge with the PARALLEL PLUS Bible-study app, especially when trying to add collections. Let's take a closer look at this together.

Since you've mentioned that the app freezes and you have to uninstall and reinstall it, there might be a few underlying issues we can explore:

1. Check for App Updates: As I mentioned earlier, ensuring that your app is up-to-date can sometimes resolve such freezing issues. Open the App Store, and make sure there are no updates pending for the PARALLEL PLUS app.

2. Device Storage: A lack of storage can lead to app performance issues. Please navigate to Settings > General > iPhone Storage and check how much space you have left.

3. Internet Connection: Since the app may require connectivity to load collections, can you confirm that you have a stable internet connection? You might also want to try disconnecting and reconnecting to Wi-Fi.

4. Reset Network Settings: This step could help if there's any connection hiccup. To do this, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Just remember that this will erase saved Wi-Fi passwords.

5. Contact Support: If you've gone through these steps and the issue persists, it might be a good idea to report this bug directly to the support team at PARALLEL PLUS. You can reach them at [email protected] with a detailed description of your issue.

If there’s anything else you’d like to share about the problem or if you’ve tried other solutions, please let me know! I’m here to help. Are you satisfied with the steps I've provided?