[Google Photos] Google Photos not working

J
John
1 month ago In Google Photos
Google Photos not working

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 month ago

Hi! I see you're having trouble with Google Photos not working on your device running Android 10 with WebKit browser. To help you better, can you tell me a bit more about what's happening? For example, does the app not open at all, does it crash, or do photos fail to load? Also, is this happening only in the app or also when you use Google Photos in a browser?

While you provide that info, here are some straightforward troubleshooting steps we can try for Google Photos on Android:

1. Restart your device – This often clears temporary glitches.

2. Check your internet connection – Make sure you have a stable Wi-Fi or mobile data connection.

3. Clear cache and storage for the Google Photos app:

- Go to Settings > Apps & notifications > See all apps > Google Photos.

- Tap Storage & cache.

- Tap Clear Cache first. If the problem persists, tap Clear Storage (note: clearing storage may require you to sign in again).

4. Update the Google Photos app – Open Google Play Store, search for Google Photos, and update if available.

5. Check Backup & Sync settings – Make sure backup is turned on and signed into the correct Google account.

6. Reinstall the app – Uninstall and then reinstall Google Photos.

Since your device is running Android 10 with WebKit, sometimes browser-based issues can be helped by clearing the browser’s cache and cookies or trying a different browser.

If you’ve already tried any of these steps or have more details on what happens when you try to use Google Photos, let me know. That way, I can offer more tailored guidance!

Are you able to open the app at all, or is it just certain features not working?

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