[Musa] I download the app but when i open it it says "error loading page turbo not present"

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Mia plunkett
3 months ago In Musa
I download the app but when i open it it says "error loading page turbo not present"

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Pierre

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3 months ago

Hello! I understand you're seeing the message "error loading page turbo not present" when opening the Musa app on your Android 10 device using WebKit. To help you better, can you tell me if this happens immediately when you open the app, or only when you try to do a specific action inside it?

Meanwhile, the error suggests the app is trying to use something called Turbo (likely Turbo from Hotwire, which is a technology Musa uses for faster page navigation), but it’s not being detected properly by the native app environment. This can happen if the Turbo library hasn’t been loaded or there's some incompatibility.

Here’s a step-by-step approach we can try:

1. Restart Your Device and Reopen the App: Sometimes, a simple restart helps reload necessary background processes.

2. Ensure the App is Fully Updated: Check Google Play Store or your app source for any available updates for Musa and install them.

3. Clear Cache and Data for Musa App:
- Go to Settings > Apps > Musa.
- Choose Storage.
- Tap "Clear Cache" first and check the app.
- If the problem persists, use "Clear Data" (note this might reset app data, so you may need to log in again).

4. Reinstall the App: Uninstall Musa completely, then reinstall it. This ensures the app’s files including Turbo dependencies are properly installed.

5. Check Internet Connection: Since the app relies on loading pages dynamically, a weak or restricted network may prevent Turbo from loading.

6. Enable JavaScript and Permissions: Since WebKit browser engine uses JavaScript for Turbo functions, ensure any settings or security apps are not blocking scripts or app permissions.

If after these steps the error remains, it might be a compatibility issue with your Android 10 device or a bug needing developer fix. There’s a known similar issue reported where Turbo is not detected in Android native apps until certain packages or shims are correctly loaded by developers1.

Would you like me to guide you through clearing cache and reinstalling? Or have you already tried those? That will help me assist you better!

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