Hi there! I see you mentioned "something went wrong" with the Hoopla app. Could you tell me a bit more about the issue? For example, are you seeing an error message, having trouble opening the app, or is content not loading or playing as expected? The more details you provide, the better I can assist you.

In the meantime, a common first step if the app is misbehaving on your Windows device would be:

1. Restart your computer completely to clear any temporary glitches.
2. If you are using Hoopla via a browser, try clearing your browser cache and cookies, or try a different browser to see if that helps.
3. If you are using the Hoopla app and issues persist, uninstall and then reinstall the app. This can clear corrupted data that might be causing problems with eBooks or borrowed titles.
4. For downloaded titles that won’t open or work, try deleting them and downloading again after reinstalling the app.

Does this sound like what you are experiencing, or is the problem something else? Let me know and we can walk through targeted fixes together!