Hi! Thanks for reaching out about the issue with chapter selection and navigation controls disappearing after updating the Hoopla Digital app on your Mac. I want to get a better understanding of what you’re seeing.

- When you say chapter selection and back/forward controls are missing, is this happening on audiobooks or videos?
- Are you trying to play downloaded content or streaming it?
- Have you tried deleting and re-downloading the affected items yet?
- Also, is this happening on just one audiobook or multiple titles?

This info will help me guide you more precisely. Meanwhile, a common fix some users find helpful is to delete the downloaded audiobook or video and then re-download it. Sometimes the data caching can cause UI elements like chapter listings or navigation buttons to disappear temporarily.

Here’s a simple step-by-step to try next:

1. Open the Hoopla app on your Mac.
2. Navigate to the downloaded audiobook or video that’s missing chapters or controls.
3. Delete/remove that downloaded item from your device.
4. Re-download the same title fresh from the Hoopla library.
5. Open it again and check if chapter selection and navigation controls have returned.

If that doesn’t work, you could also try logging out of your Hoopla account and logging back in, as this can sometimes refresh your account data and app UI.

Please let me know the answers to those questions and if deleting and re-downloading helps. I’m here to assist you with deeper troubleshooting if needed!

Are you satisfied with this first guidance?

It is happening on every book, it just one

Thanks for clarifying that the chapter selection and back/forward controls are missing on every audiobook in the Hoopla app on your Mac. Since this is a widespread issue across multiple titles and you mentioned having updated the app already, it sounds like it could be a more general app or account-related glitch.

Here are a few additional steps I recommend to try next that might help restore these features:

1. Log Out and Log Back In
- Open the Hoopla app.
- Go to your account settings and sign out.
- Quit the app completely (use Command + Q).
- Re-open the app and sign back in.
This step can refresh your user session and sometimes fixes UI issues.

2. Clear App Cache / Data
- On Mac, this usually involves clearing any temporary files associated with Hoopla.
- Since Hoopla doesn’t offer a manual cache clear inside the app, try uninstalling the app completely—drag the Hoopla app from your Applications folder to the Trash.
- Restart your Mac.
- Reinstall the latest Hoopla app from the Mac App Store.
This refreshes the app environment fully and may solve persistent UI bugs.

3. Check Network and Permissions
- Ensure your internet connection is stable and unrestricted.
- Make sure Hoopla has necessary permissions under System Preferences > Security & Privacy, especially related to files and network access.

4. Test on Another Device or Web Browser
- Try logging into Hoopla via a web browser on your Mac at hoopladigital.com and see if chapter selection and controls are available there when playing audiobooks.
- Alternatively, try the Hoopla app on another device (like a phone or tablet) if available.
This can help isolate whether it’s the Mac app specifically causing trouble.

If after trying these steps the issue remains, it might be a recent app bug or server-side change affecting Mac users. In that case, I’d recommend contacting Hoopla support directly at [email protected] to report the problem, including your Mac OS version (10.15.7) and app version. They can investigate and provide updates on fixes or patches1 5.

Please try these suggestions and let me know how it goes. Are you satisfied with this guidance so far?