Hi! I see you're having trouble with connection errors on the MySchool app. To help you better, could you tell me a bit more about the issue? For example:

- Are you seeing a specific error message?
- Does the problem happen all the time or only sometimes?
- Have you checked if other apps or websites work fine on your device?
- Are you on Wi-Fi or mobile data?

This info will help me guide you more precisely. Meanwhile, I can share some general troubleshooting steps for connection errors with the MySchool app on your Windows device using WebKit:

1. Check Your Internet Connection: Make sure your internet is working by trying to open other websites or apps. If they work, proceed to the next step.

2. Restart the App: Close MySchool completely and open it again. Sometimes a simple restart helps.

3. Restart Your Device: This can clear temporary glitches affecting the app.

4. Update the App: Ensure you have the latest version of the MySchool app installed. Updates often fix bugs and improve connectivity.

5. Check App Permissions: Confirm the app has permission to access the internet and your network. On Windows, check firewall settings to ensure MySchool isn't blocked.

6. Clear App Cache/Data: Sometimes the app's stored data gets corrupted. Clearing cache may help (this option depends on your app version and device).

7. Try a Different Network: If you're on Wi-Fi, switch to mobile data or vice versa to see if the connection improves.

8. Reinstall the App: Uninstall and then reinstall the MySchool app to fix deeper issues.

If these don't resolve the problem, the issue might be with the app servers or account authentication. At that point, checking the official MySchool support page or contacting their helpdesk may be necessary1.

Let me know what you've tried so far, and we can dig deeper! Are you satisfied with the direction I provided?

It keeps showing The request was aborted: Could not create SSL/TLS secure channel

Thanks for sharing the exact error message: "The request was aborted: Could not create SSL/TLS secure channel." This helps narrow down the problem quite a bit.

This error typically means your device or app is having trouble establishing a secure connection with the server because of SSL/TLS protocol negotiation issues. Let me guide you through some targeted steps to fix this on your Windows 10 device:

1. Check and Enable TLS 1.2 or Higher:
- Windows and many modern apps require TLS 1.2 or TLS 1.3 enabled to communicate securely.
- To enable TLS 1.2:
- Open Internet Options (search "Internet Options" in the Start menu).
- Go to the "Advanced" tab, scroll down to the "Security" section.
- Ensure "Use TLS 1.2" (and if available, "Use TLS 1.3") is checked.
- Uncheck older protocols like SSL 3.0 or TLS 1.0/1.1 as they are deprecated.
- Click OK and restart your computer.

2. Update Windows and .NET Framework:
- Make sure your Windows 10 OS is up to date with the latest patches, especially security updates, because these can add or fix TLS support.
- Similarly, if MySchool uses .NET in the background (common for apps), update your .NET Framework as older versions might lack newer TLS support.

3. Check the Application's Security Protocol Settings (If Possible):
- Sometimes, the app or its backend uses older protocols by default and needs to be set to use TLS 1.2 or higher.
- If this is configurable, update its settings or contact MySchool support to confirm compatibility with TLS 1.2+.

4. Verify Firewall and Antivirus Settings:
- Sometimes, firewall or antivirus software blocks certain secure connections.
- Temporarily disable them and test if the app connects successfully. If yes, add the MySchool app as an exception.

5. Clear SSL State in Windows:
- Go to Internet Options > Content tab > Click "Clear SSL state" and then restart the app.

6. Review Proxy Settings:
- If you use a proxy to connect to the internet, ensure it supports the necessary TLS versions or try disabling it temporarily.

If after all these the problem persists, it could be due to server-side changes requiring app update or configuration. Let me know which steps you’ve tried, and if you need, I can assist you further with the fixes.

Would you like me to walk you through enabling TLS 1.2 step-by-step?

Are you satisfied with this approach so far?

1 2

how do I enable the TLS

Absolutely! Let me help you enable TLS 1.2 on your Windows 10 device, which is crucial since MySchool no longer supports older TLS versions like 1.0 and 1.1. Here’s a straightforward step-by-step guide:

1. Open Internet Options:
- Click on the Start menu, type Internet Options, and open it. Alternatively, you can open Control Panel → Network and Internet → Internet Options.

2. Access the Advanced Settings:
- In the Internet Options window, click the Advanced tab.

3. Enable TLS 1.2:
- Scroll down to the Security section in the list.
- Ensure Use TLS 1.2 is checked. If you see Use TLS 1.3, check that as well if available.
- Uncheck Use SSL 3.0, Use TLS 1.0, and Use TLS 1.1 to avoid using outdated protocols.

4. Apply Changes and Restart:
- Click Apply and then OK to save the changes.
- Restart your computer to make sure these changes take effect.

5. Test the App:
- After restarting, open the MySchool app and try connecting again.

Since MySchool no longer supports TLS 1.0 and 1.1, enabling TLS 1.2 specifically ensures your connection is secure and compatible with their servers2.

If this doesn’t resolve the issue, please let me know, and we can explore other settings or updates together.

Are you satisfied with this guide so far? Would you like me to walk you through checking or updating your Windows and .NET Framework versions next?