Hi there! I understand you’re having trouble with the Freespoke app being blocked by Spectrum. That can definitely get in the way of using the app as you want. To help you better, could you tell me if the blocking happens when you’re connected to your home WiFi provided by Spectrum? Also, are you seeing any specific error messages or warnings when you try to use the app?

In the meantime, one common reason Spectrum blocks apps or websites is due to a security feature called Security Shield. It’s designed to protect users from unsafe content but can sometimes block legitimate apps by mistake. Here’s how you can check and potentially unblock Freespoke by disabling Security Shield:

1. Open the My Spectrum App on your iPhone.
2. Go to Services & Equipment.
3. Find Security Shield in the list.
4. Toggle Security Shield off temporarily to see if that unblocks the Freespoke app.

If this resolves the issue, you might want to keep it off or see if you can whitelist the Freespoke app within the Security Shield settings (some routers and ISP controls allow that).

If you don’t want to turn off Security Shield altogether or if the block persists, another option is to change your DNS settings to use a different DNS provider like Google DNS or Cloudflare DNS, which sometimes bypasses ISP blocks. I can help walk you through changing these settings on your iPhone if you want.

Let me know how this goes or if you have more details to share! We’ll get your Freespoke app up and running soon.

(I’m referencing Spectrum’s official guidance on disabling Security Shield here for unblocking sites and apps1.)

Are you satisfied with this solution so far?

Said site unsafe

Thanks for sharing that you’re seeing a “site unsafe” warning for the Freespoke app’s site. That message usually appears when security systems—like those from your browser, ISP, or security apps—detect content they believe might be risky, often due to phishing or malware concerns.

Since Freespoke is a legitimate service, let’s work together to resolve this:

1. Check your DNS or Network Security Settings:
Sometimes ISP or network-level filters flag sites erroneously. If you haven’t yet, try switching your device’s DNS to a trusted, neutral provider:
- Go to Settings > Wi-Fi
- Tap the info icon (i) next to your connected network
- Scroll to Configure DNS, choose Manual
- Remove current entries and add:
- 8.8.8.8 and 8.8.4.4 (Google DNS)
or
- 1.1.1.1 and 1.0.0.1 (Cloudflare DNS)
- Save and reconnect and test Freespoke again

2. Clear Browser Cache and Try Incognito:
Sometimes your browser caches “unsafe” warnings. Clear your Safari cache with:
- Settings > Safari > Clear History and Website Data
Or open a private browsing tab and navigate to the Freespoke site to see if the warning persists.

3. Verify with Another Network:
Try connecting your iPhone to another WiFi network (a friend’s network or a mobile hotspot) and see if the warning shows there too. If it works fine on another network, then it’s likely a Spectrum security setting or block.

4. If Warning Persists:
It's possible a security service (Spectrum’s Security Shield or Google Safe Browsing) flagged Freespoke’s site mistakenly. To resolve this, the site owner typically must request a review from Google or relevant security services to remove the unsafe designation2. I can connect you to Freespoke’s support team to notify them if you’d like.

Let me know if you want to try the DNS change or any other step above, and we’ll troubleshoot together. Does that sound good? And have you seen the warning inside a browser like Safari or directly inside the Freespoke app?