Hi there! I understand that the live chat is not showing up during the live chemistry class for the Prarambh batch in the Next Toppers app. Let’s work together to get this sorted out.

To start, could you please let me know:

1. Are you using the Next Toppers app on your Windows device, or are you accessing the classes through a browser like WebKit?
2. Is the live chat missing for all sessions of the chemistry class or just a particular live session?
3. Have you checked if the app or browser is updated to the latest version?
4. Do you see the live video streaming fine, and only the chat is missing?

Meanwhile, here are some straightforward steps you can try:

1. Refresh or Restart: Close the app/browser completely and reopen it. Sometimes, temporary glitches can cause UI elements like chat not to display.
2. Check Network Connection: Ensure your internet connection is stable and fast enough, as slow connections can affect chat loading.
3. Clear Cache and Cookies: If using a browser, clearing cache might resolve display issues.
4. Update the App/Browser: Make sure you have the latest version of the Next Toppers app or your browser.
5. Check for Permissions: Some apps require permission to access chat features. Confirm no settings disable chat.
6. Switch Device or Browser: If possible, try logging in from a different device or browser to see if chat appears.

If these steps don’t bring back the chat, the issue might be on the server side or specific configuration for the Prarambh chemistry batch. I noticed in some recent updates and community feedback that students have reported live chat sometimes not visible in Prarambh batch classes, which might be due to a temporary app bug or class setup2 3.

If you confirm all basics are fine on your side, I can assist you with advanced troubleshooting or escalate it to the Next Toppers technical team to resolve the chat visibility issue.

Does this help so far? Let me know what you observe after trying these or if you need help doing any of the steps!