Hi there! I understand your Whisker litter box isn’t resetting its status after you emptied it, is that right? To help you better, could you tell me which model of the Litter-Robot you have? Also, did you try pressing any reset button or use the app to reset the status after emptying? Let me know what steps you’ve tried so far, and we’ll go from there!

Litter robot 3

Thanks for letting me know you have the Litter-Robot 3. That helps a lot!

When the status doesn’t reset after emptying the waste drawer, it usually means the sensor that detects the waste drawer level is either blocked, dirty, or the machine needs a manual reset.

Let’s try these steps together to get it sorted:

1. Check the waste drawer sensor:
Open the waste drawer and look at the sensor area inside the unit just behind where the drawer sits. Make sure nothing is blocking or smudging the sensor—dust or litter granules can interfere with it. If it looks dirty, gently wipe it clean with a dry microfiber cloth.

2. Properly reinsert the waste drawer:
Remove the drawer entirely and then slide it back in carefully to ensure it’s seated correctly. The sensor won’t detect the drawer properly if it’s out of alignment.

3. Manual reset of the Waste Drawer Full indicator:
On the control panel, press and hold the Reset button (sometimes labeled as Cycle or Reset Waste Drawer) for about 5 seconds until you hear a chime or see the status light change. This should clear the "Full" or "Change Drawer" alert.

4. Power cycle the unit:
If the above doesn’t work, try unplugging the unit from power for about 30 seconds, then plug it back in and let it restart. Sometimes a power cycle resets the sensors and status.

Did you already try any of these steps before? If you did and the issue persists, I can help you dig deeper or we can consider contacting Whisker support as a next step.

Let me know how it goes!