Hi! I understand your Whisker Litter-Robot is not cycling as expected. Could you tell me a bit more about the situation? For example, is your unit completely unresponsive to cycle commands, or does it start cycling but stops halfway? Also, are you trying to cycle it via the Whisker app or manually from the unit itself?

Meanwhile, here are some common steps to try:

1. Check litter level: Ensure the litter is not too low or too high—ideally about 1-1.5 inches deep. Too little or too much litter can affect cycling.
2. Empty the drawer: A full waste drawer can prevent the unit from cycling properly.
3. Ensure the unit is level: Place your Litter-Robot on a flat, stable surface.
4. Clean sensors: Dirt or debris on the curtain sensor or scale sensor can falsely detect obstructions. Gently clean these with a soft cloth.
5. Power cycle: Unplug the unit, wait about 30 seconds, then plug it back in. This can reset the electronics.
6. App settings: If using the app, make sure the cycle notifications and manual cycle commands are enabled and working correctly—check app permissions and connectivity.

If you’ve already tried these or if the issue persists after this, let me know so I can guide you to deeper troubleshooting steps or specific fixes, such as resetting the SmartScale or sensor recalibration.

Does any of this sound like what you have tried or observed?