Hello! I see you mentioned "PGE app issues October 5 and 6." Could you please share a bit more about the problem you experienced with the PGE app on those dates? For example, were you unable to log in, was the app crashing, or were you facing some other kind of issue? Knowing more will help me guide you better on how to resolve it.

Pg loading just sits and nothing happens

Thank you for sharing that the PGe Original app page just sits on the loading screen on your Mac (OS X 10.15.7). Let’s try a few steps to get it working properly:

1. Clear Browser Cache and Cookies
Since you’re likely accessing the app via your browser, cached data or cookies might cause the app to hang.
- Open Safari (or whichever browser you use).
- Go to Preferences > Privacy > Manage Website Data.
- Remove data related to PGe or simply clear all website data. Then restart the browser.

2. Disable Any Pop-up Blockers or Extensions
Sometimes browser extensions or pop-up blockers interfere with loading content.
- Try temporarily disabling extensions or using a private/incognito window, which launches the browser without extensions.

3. Make Sure Your Browser is Supported and Updated
PGe recommends using supported, updated browsers. Safari on your OS version is supported, but ensure your browser is up to date via the Mac App Store or browser’s update option.

4. Check Network Connection and Firewall Settings
Make sure your internet connection is stable and that no firewall or network settings are blocking the app’s content. This could sometimes happen if a VPN or strict security settings are enabled.

5. Try Accessing PGe on Another Browser
If Safari is giving trouble, try opening the PGe app page in another supported browser such as Chrome or Firefox.

If you have tried some of these steps before, please let me know which ones so we don’t repeat. Also, tell me if the app is an actual standalone app installed on your Mac or just the website in your browser?

If all these steps don’t help, there could be a server-side issue or a more technical problem. Then we might need to contact PGe support directly or investigate further.

Would you like me to guide you through any of these steps?

How to fix the PGe Original app loading issue?

Thanks for asking about fixing the PGe Original app loading issue on your Mac with OS X 10.15.7. From what I see, the PGe app is actually no longer supported as a mobile app, and users are encouraged to use the mobile website for their account access and payments instead. So if you're trying to use a standalone app, that might explain why it’s stuck on loading4.

That said, here’s what you can do to resolve the loading issue:

1. Use the Mobile or Desktop Website Directly
- Open Safari (or your preferred browser) and go to https://www.pge.com
- Sign in directly on the website to manage your account instead of the app.

2. Clear Your Browser Cache and Cookies
- In Safari, go to Safari > Preferences > Privacy > Manage Website Data...
- Remove all or only PGe related data, then restart your browser.

3. Disable any Pop-up Blockers or Extensions temporarily, as they might interfere with content loading1.

4. Try Using Another Supported Browser, like Chrome or Firefox, to see if it loads better.

5. Check for Known Server or Site Issues
- Sometimes PGe experiences technical difficulties with their site or payment dashboard, which can affect loading. This means you might just need to try again later7 9.

If you still want to use an app-like experience, you can bookmark the PGe website on your Mac for quick access or use Safari’s “Add to Dock” feature for a shortcut.

Would you like me to walk you through how to clear your browser cache or how to add a website shortcut to your Mac Dock? Or do you want to check if your login credentials are working properly on the site? Let me know!

Does PGe Original app require an update to fix loading problems?

Does PGe Original app require an update to fix loading problems?

Hello again! About your question on whether the PGe Original app requires an update to fix loading problems: It appears that PGe has recently done a significant overhaul of their site and login systems. While there's no clear separate "PGe Original app" update available (and the original app support seems limited), users experiencing loading issues are often advised to clear cached files in their browsers, because old cache or data can cause errors with the new site setup1.

Additionally, some customers report that loading and login problems are tied to changes on PGe's end rather than an app update. The service is largely accessed now through their website rather than a standalone app, especially on Macintosh OS X. So rather than an app update, clearing browser cache, using a supported and updated browser, and sometimes waiting through server-side fixes seem to be the practical steps.

If you want, I can help you clear Safari’s cache or try a different browser as a workaround. Does that sound good? Or do you have any other specific issues with the app I can assist with?