Hi there! I understand you're having trouble saving edits to your account details on your Colectivo Coffee profile. That can be a bit inconvenient. To help you better, could you tell me a bit more? For example, are you trying to update your name, email, address, or something else? Also, are you doing this on the mobile app or through a web browser on your Android device?

In the meantime, here are some initial steps we can try together:

1. Check Your Internet Connection
On your Android 10 device, make sure you have a stable internet connection. Sometimes a weak or intermittent connection can prevent changes from saving.

2. Clear Browser Cache and Cookies
Since you mentioned WebKit browser (likely a browser engine used by your browser), sometimes cached data can interfere. Try clearing your browser's cache and cookies:
- Go to Settings > Apps > your browser > Storage > Clear Cache and Clear Data (this won’t delete your bookmarks or saved passwords).

3. Try a Different Browser or App
If you're editing your profile via the website, try accessing it through a different browser or the Colectivo Coffee app (if installed). The app might handle profile edits more smoothly.

4. Ensure You’re Logged In Properly
Double-check that you are fully logged into your account before making changes. Sometimes, if the session has expired, changes won’t save.

5. Review Saved Changes and Submit
After making edits, be sure to look for a “Save” or “Submit” button and click it. Sometimes the system requires explicit confirmation.

If after trying these steps the issue persists, it might be related to a service glitch or account-specific problem. In that case, I can assist in escalating it or guiding you to contact Colectivo’s support directly.

Could you let me know which of these steps you’ve tried or if you noticed any error messages during the process? That will help me pinpoint the issue better.

I've tried all of the above while in the app. I'm trying to enter name, birthday, phone, etc. It also won't let me add funds to my account

Thanks for sharing those details. Since you've tried updating your profile info and adding funds through the Colectivo app on your Android 10 device and they both aren't working, let's explore some deeper possibilities.

Here’s what I recommend next:

1. Update the App
Sometimes app glitches are fixed in newer updates. Please check the Google Play Store for any Colectivo Coffee app updates and install them if available.

2. Check Payment Method Setup for Adding Funds
Make sure your payment info (credit/debit card) is correctly entered in the app’s payment or wallet section. Sometimes, if the payment method isn’t set or verified, adding funds won't go through.

3. Log Out and Log Back In
Logging out and back in can refresh your account session, which can often resolve sync issues with profile updates and payments.

4. Check for Error Messages
When trying to save changes or add funds, do you see any specific error message? That information would help pinpoint issues like validation errors for birth date or phone format.

5. Storage Permissions
On Android, apps sometimes need storage or network permissions to save data. You can go to Settings > Apps > Colectivo Coffee > Permissions and make sure required permissions are enabled.

6. Try on Wi-Fi instead of Mobile Data (or vice versa)
Network restrictions sometimes affect transactions.

If none of these get you closer to a fix, there could be an issue with your account data on the backend or a temporary server-side issue. At that point, reaching out to Colectivo Coffee’s direct support via [email protected] might be best for account-specific troubleshooting.

Would you like me to guide you through any of these steps? Also, did any error messages pop up when you attempted to save profile changes or add funds?

None of this worked

Thanks for letting me know that those steps didn’t help. Since basic troubleshooting hasn’t resolved the issue with saving profile edits or adding funds in the Colectivo Coffee app on your Android 10 device, it seems like this might be more of a backend or account-specific problem.

Here’s what I suggest next:

1. Contact Colectivo Coffee Support Directly
You can reach out to their support team for personalized help. Email them at [email protected] or call their offices Monday-Friday, 8am-4pm CT at (414) 273-3747. They can check your account status, server-side issues, or app-specific glitches that might be preventing changes from saving5.

2. Check for App Alerts or Site Status
Sometimes, maintenance or outages can temporarily stop features like account updates or payments from working. You might also check the Colectivo Coffee help page to see if any known issues are listed (Colectivo Help).

3. Try Using the Website on Another Device
If you have access to a computer or another smartphone, try logging into your Colectivo account via their website to test if editing details and adding funds works there. This will help determine if the problem is specifically with the app or your account.

I know this isn’t the immediate fix you hoped for, but contacting Colectivo directly will get you the most accurate assistance for issues that can’t be solved through your device alone.

Please let me know if you want help crafting a message to their support team or if you try the website approach and need guidance.

Are you satisfied with this path forward?