[San Antonio Express-News] Express News app on my Windows PC scrolls a whole page, not a line at a time.

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Carolyn Sukey
2 months ago In San Antonio Express-News
Express News app on my Windows PC scrolls a whole page, not a line at a time.

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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2 months ago

Hi there! I see you're experiencing an issue with the San Antonio Express-News app on your Windows PC where scrolling moves a whole page at once instead of scrolling line by line. I'd like to help you with that.

To get started, could you tell me a bit more about how you're scrolling? For example, are you using the mouse wheel, the keyboard arrows, or a touchpad gesture? Also, have you noticed this behavior only in the Express-News app, or does it happen in other apps or browsers as well? This info will help me suggest the best steps to fix the issue.

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Carolyn Sukey
2 months ago

I use a mouse wheel. Problem does not occur with other apps.

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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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2 months ago

Thanks for the details! Since the mouse wheel scrolls page-by-page only within the San Antonio Express-News app on your Windows PC, it seems like it could be an app-specific setting or behavior.

Let's try a few steps to possibly improve that:

1. Check for app settings:
Open the Express-News app and look for any settings or preferences related to scrolling or page view. Sometimes, apps offer options between paging or smooth scrolling.

2. Try keyboard scroll as a workaround:
Use the Up and Down arrow keys on your keyboard inside the app to see if scrolling happens line by line or in smaller increments. This might help identify if the issue is only related to mouse wheel handling.

3. Update the app:
Make sure you have the latest version of the Express-News app installed. Sometimes newer versions fix these user experience quirks.

4. Check mouse driver/settings:
Even though this works fine in other apps, switch to "Lines to scroll" setting in Windows for your mouse wheel to a lower number:
- Go to Start > Settings > Devices > Mouse
- Adjust "Choose how many lines to scroll each time" to 1 or 2.

5. Try running app in compatibility mode:
Since you are on Windows 10, right-click the Express-News app shortcut or executable > Properties > Compatibility tab > check "Run this program in compatibility mode" and try Windows 8 or 7 as a test.

If none of these help, it could be an app design choice or bug. I didn't find any direct references to mouse wheel issues specifically for this app in my search1. In that case, contacting the app's support via [email protected] might be a good step.

Would you like me to guide you through any of these steps?

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