Hi! I’m Alice from EZVIZ support—I’m here to help with your app trouble. Could you tell me a bit more about what exactly isn’t working properly with the EZVIZ app? For example, are you having trouble logging in, connecting to your camera, streaming video, or something else?

Once I understand the issue better, I’ll guide you through some targeted steps to get it fixed. Meanwhile, I can share some common fixes that often help with app problems:

1. Restart the app completely and try again.
2. Check for any app updates in your app store and install them.
3. Make sure your device (Windows 10 in your case) has a stable internet connection.
4. Try logging out and then logging back into your EZVIZ account.
5. If the problem continues, uninstall and reinstall the EZVIZ app on your device to clear potential corrupted files or settings.

Let me know what you’ve tried so far or if any of these steps apply. That way, I can skip suggestions you’ve done and focus on the next best solutions for you!