Hi there! Sorry to hear you're having trouble with Disney Frozen Free Fall crashing on your iPad, getting stuck on the black "loading" screen, then closing. That definitely interrupts the fun.

To get started, can you tell me if you’ve already tried any troubleshooting steps on your own? For instance, have you force-closed the app, restarted your iPad, or updated the app recently? Knowing what you've attempted will help me guide you better.

In the meantime, here’s a straightforward set of steps we can try together, tuned for your iOS 18.5.0 on iPad:

1. Force Close the App
Double-click your iPad’s Home button (or swipe up and hold if it's a newer model without a Home button) to see the app switcher. Find Frozen Free Fall and swipe it up to close it completely.

2. Restart Your iPad
Hold down the top button and either volume button until the power-off slider appears. Slide to power off, wait 30 seconds, then press the top button again to turn it back on.

3. Check for App Updates
Open the App Store, tap your profile icon on the top right, and scroll to see if there’s an update available for Frozen Free Fall. If yes, update it.

4. Update iOS Software
Go to Settings > General > Software Update and make sure your iPad is fully up-to-date. Sometimes app crashes happen due to outdated OS versions.

5. Clear Cache by Reinstalling
If none of the above work, try deleting the app and reinstalling it. Don’t worry—if you’ve linked your game progress to Facebook, Game Center, or Jam City account, your progress should save safely.

Try these steps out, and let me know if the app still crashes after that. If it does, I can help you dig deeper or escalate the issue to our support team.

Are you satisfied with this plan so far?

Done all of the above and still not working

Thanks for letting me know you already tried the main troubleshooting steps. Since the app still crashes right after showing the loading screen on your iPad running iOS 18.5.0, let’s dig a bit deeper:

1. Check Your Internet Connection:
Frozen Free Fall requires a stable internet connection, especially on startup. Could you please try connecting to a different Wi-Fi network or use cellular data if possible? Sometimes network issues cause loading failures.

2. Check Available Storage Space:
Low storage on your iPad can cause apps to crash unexpectedly. To check storage:
- Go to Settings > General > iPad Storage and see if you have enough free space (ideally at least a couple of GBs free).

3. Disable VPN or Proxy (if applicable):
If you use a VPN or proxy on your iPad, try disabling it temporarily as it might block some app resources from loading.

4. Reset Network Settings:
If the network seems fine but troubles persist, resetting network settings can help:
- Go to Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.
Keep in mind this will erase saved Wi-Fi passwords, so have them handy.

5. Verify Game Account Sync:
If you play the game linked to a Facebook, Game Center, or Jam City account, try logging out and back in to ensure the app can sync your profile properly.

6. Contact Disney Frozen Free Fall Support:
If none of these work, the problem could be on the server side or related to your account. I recommend emailing [email protected] with details including your device model, iOS version, and a description of the issue.

You can also check the official troubleshooting page for iOS issues here:
https://jamcity.helpshift.com/hc/en/50-frozen-freefall/faq/2009-ios---troubleshooting

Try these steps and let me know how it goes. If you want, I can help draft the email to support too!

Are you satisfied with this deeper troubleshooting plan?