Hi! I see that the Dazzly app keeps crashing on your Mac with OS X 10.15.7. Let’s try to get this sorted out for you. Could you tell me a bit more about what happens? For example, does it crash right when you open it, or does it crash during play? Have you tried restarting your Mac or updating the app recently?

In the meantime, here’s a step-by-step approach we can try:

1. Restart Your Mac: Sometimes a fresh start clears out temporary issues affecting apps.
2. Update the Dazzly App: Check the App Store to see if there’s an update available for Dazzly. Updates often fix bugs that cause crashes.
3. Check for macOS Updates: Although you’re on 10.15.7, ensure your system software is fully updated within that version.
4. Clear Cache/Data: If possible, clear the app’s cache or data, but be cautious if you want to keep your progress.
5. Reinstall Dazzly: If you haven’t already, uninstall and reinstall the app. Just note that uninstalling may delete saved progress unless your data is backed up or synced.
6. Close Background Apps: Sometimes other apps running can cause conflicts. Try closing other active apps when running Dazzly.
7. Check for Known Issues: I’ve seen reports that after some updates, the game has crashed repeatedly. If it started after a recent update, it might be a known bug that the developers are working on to fix6 10.

Could you try these steps and let me know what happens? If it still crashes, we can dig deeper or look for any available patches or workarounds.

Ashley keeps kicking me off

Thanks for clarifying! It sounds like you're referring to being kicked off or experiencing crashes related to "Ashley" in the Dazzly app. To make sure we're addressing the right issue—are you encountering crashes specifically when interacting with something or someone named Ashley within the app? Or is Ashley possibly a user or friend with whom you're sharing gameplay who causes the kick-off?

From what I can gather, several users have reported frequent crashes and glitches in Dazzly after recent updates, leading to freezing and being kicked out of the game repeatedly. These issues seem to be affecting gameplay when dragging or interacting within the app1 2.

Here are some steps specifically to try on your Mac with OS X 10.15.7:

1. Make sure the app is fully updated. Sometimes crashing bugs are fixed in newer versions.
2. Restart your Mac to clear any temporary glitches.
3. Close other applications running in the background that might conflict with Dazzly.
4. Clear any cached data or temporary files associated with Dazzly if possible.
5. If the problem persists and you’re worried about losing progress, check if Dazzly syncs data via an online account or Apple ID. That way, you can safely uninstall and reinstall the app to get a fresh start5.
6. Reach out to Dazzly support or community forums where others may have posted similar issues and temporary fixes.

Could you let me know exactly what “Ashley” refers to for you in the app? Does the crash happen when doing something specific with "Ashley"? That will help me offer more targeted advice.

Are you satisfied with the solution I provided so far?