Hi there! It sounds like you’re experiencing an issue where the main content pictures in the Dazzly app freeze after you watch ad videos, but daily and collection pictures work fine. Is that right? Just to be sure I understand: does the freezing happen immediately after the ad finishes, and does it affect all main content pictures or just some specific ones? Also, are you using the app on your Windows device's browser or through an installed app?

In the meantime, here are a few initial steps to try that might help resolve the issue:

1. Clear cache and cookies for the app or browser
Sometimes, cached data from ads or videos can cause freezing issues. Clearing this can help refresh content loading.

2. Restart the app/browser and your device
After clearing cache, close the app/browser completely and then reopen it. Also, a system restart can clear temporary glitches.

3. Check for app updates
Ensure the Dazzly app is up to date. A newer version may have fixed ad-related freezes.

4. Disable hardware acceleration in your browser
Since you are using Windows with WebKit-based browser, turning off hardware acceleration might improve video ad playback and prevent freezing:
- Go to your browser settings
- Find "System" or "Advanced" settings
- Toggle off "Use hardware acceleration when available"

If you’ve already tried these steps or if the problem persists, there are a couple of other things we can explore, like checking network stability or account-related settings influencing ad playback.

Could you share what you’ve tried so far, and if there’s any specific pattern when the freezing happens? That way I can tailor the next steps better for your situation.

I have already tried closing the app and restarting my cell phone, but it didn't work. And there has not been any sign of notifications for updating the app on Google Play Store, from which I downloaded the app from.

Thanks for letting me know that restarting the app and phone didn’t resolve the freezing issue, and that you don’t see any app updates on Google Play Store yet. Since your Daily and Collection pictures load fine, but main content pictures freeze after the ads, this suggests a bug related to ad playback in the app.

I found that other users have reported that after watching ads, some pictures freeze or disappear temporarily, and the Dazzly team is aware of such issues and working on a fix that should be released soon2 3.

Here’s what I recommend to mitigate the problem until an official fix is rolled out:

1. Try watching ads on a stable Wi-Fi connection if you aren’t already. Sometimes network interruptions can cause assets not to load properly after ads.
2. Clear the app cache/data:
- Go to your phone's Settings > Apps > Dazzly > Storage
- Tap “Clear Cache” and then “Clear Data” (note: “Clear Data” may reset some app settings or progress).
3. Log out and log back into your account if the app requires login. This can refresh your session.
4. Avoid watching multiple ads back-to-back to reduce potential resource strain.

If these don’t help and the freezing continues regularly, I would suggest contacting Dazzly support directly so they have a record and can prioritize the fix: [email protected]4.

Would you like me to guide you through clearing your app cache and data on your device now? Also, please let me know if you access Dazzly through the app or browser on your Windows device, or mainly on your phone. That way I can tailor instructions accordingly.

How to clear app cache and data in Android?

Sure! Here’s a quick, step-by-step guide on how to clear the cache and data for the Dazzly app on your Android phone:

1. Open your phone’s Settings app.
2. Scroll down and tap on Apps (or "Apps & notifications" depending on your device).
3. From the list of installed apps, find and tap on Dazzly.
4. Tap on Storage & cache (or just "Storage").
5. First, tap Clear Cache – this will remove temporary files without affecting your app data.
6. If the issue persists, you can also tap Clear Storage or Clear Data. Note: This will reset the app settings and could log you out or erase locally saved progress, so use this step carefully.

After clearing cache/data, reopen the Dazzly app and check if the main content pictures still freeze after watching ads.

If you want a visual walkthrough, there are some good YouTube tutorials showing these steps in detail for Android apps:
- How to Clear Cache and Data for Apps on Android Phone
- How To Clear App Cache on an Android Phone

Would you like me to help guide you through these steps right now on your device?