Hello! I see you're encountering the "Error H00000" on the Paxum app. Could you please share a bit more about when exactly this error appears? For example, is it during login, transaction, or some other action? Also, have you already tried any steps to fix it?

Meanwhile, let’s start with some basic troubleshooting steps for the Paxum app on your iPhone running iOS version 26_3_0:

1. Restart the App: Close the Paxum app completely by swiping it away in the app switcher, then reopen it.
2. Check Your Internet Connection: Make sure you have a stable internet connection, either Wi-Fi or cellular data.
3. Update the App: Go to the App Store and see if there is an update available for the Paxum app. Running the latest version can resolve many errors.
4. Restart Your iPhone: Sometimes simply restarting your device can clear minor glitches.
5. Clear App Cache (if possible): On iOS, you might need to uninstall and reinstall the app to clear any cached data that could be causing the error.
6. Check for iOS Updates: Even though you mentioned the version, checking for any minor updates might help.

If these don’t resolve the error, please let me know if there is any specific action you were attempting when the error occurred, and if the problem started recently or after any changes. This will help me guide you better!

When i try verify my identity

Thank you for the additional detail about the error occurring during identity verification. That helps a lot.

When verifying your identity on the Paxum app, the "Error H00000" can sometimes happen due to submission issues or communication delays in the verification system. Here’s what I recommend, given your iPhone and iOS context:

1. Check Your Documents
Make sure your ID documents are clear, in focus, and fully visible (no edges cut off). Accepted IDs generally include passports, driver’s licenses, or national ID cards. Sometimes blurry or incomplete images can cause verification failures.

2. Verify Your Email Inbox
Paxum may send you a confirmation or further instructions by email during verification. Check your spam or junk folder and ensure that emails from the paxum.com domain are not blocked or filtered out. Whitelisting paxum.com can help delivery2.

3. App Version & Network
Since you are using iOS version 26_3_0, make sure the Paxum app is up to date. Also, try completing the verification over a stable, preferably Wi-Fi, internet connection.

4. Try Re-Submitting Your Verification
Sometimes re-uploading your documents and submitting again can resolve the issue if there was a temporary glitch.

5. Check for Additional Required Documents
Occasionally, Paxum requires proof of address or other documents to complete identity verification. Look for any prompts or emails asking for additional information.

6. Contact Paxum Support if Problem Persists
If after these steps the error continues, it’s best to reach out directly to Paxum support. They can investigate your account status and clarify any specific reasons for the error. Email [email protected] or call their toll-free number (found on their site’s Contact Us page) for direct assistance.

Would you like me to help you draft a message to support or guide you through checking your documents right now? Let me know!