Hi there! I understand you're seeing a blank screen when trying to access rewards or genres on NovelFlow. Let's get that sorted out.

To start, could you please tell me:

1. Are you accessing NovelFlow through the WebKit browser on your Windows 10 device, correct?
2. Does this issue happen every time you try to open rewards or genres, or only sometimes?
3. Have you tried refreshing the page or restarting the browser already?
4. Are other parts of NovelFlow working fine?
5. Have you noticed if this happens on any other browsers or devices?

With this info, I can guide you through some steps to fix it. Often, blank screens can be related to temporary browser glitches or cache issues, but let's confirm first!

all above correct

Thanks for confirming that! Since you're using WebKit on Windows 10 and the issue happens consistently with rewards and genres, let's try these steps to fix the blank screen:

1. Clear Browser Cache and Cookies:
- In WebKit, go to the settings menu.
- Find the option to clear browsing data.
- Select cache and cookies, then clear them.
- Restart the browser and try accessing rewards or genres again.

2. Disable Browser Extensions (if any):
- Sometimes, browser extensions can interfere.
- Temporarily disable all extensions and reload the page to check.

3. Check for Browser Updates:
- Ensure WebKit is updated to the latest version.
- Outdated browsers can cause rendering problems.

4. Try Accessing NovelFlow in Another Browser:
- If possible, open NovelFlow in a different browser like Chrome or Edge.
- This helps see if the issue is specific to WebKit.

5. Test Internet Connection Stability:
- Make sure your network connection is stable.
- Sometimes a weak or disrupted connection might cause loading issues.

If after these steps the blank screen persists, there may be a deeper issue such as server-related or account-specific problems. In that case, I'd recommend contacting our support email at [email protected] with details about your account and device.

Would you like me to guide you through clearing cache and disabling extensions step-by-step? Or have you tried any of these before?