Hi! I see you’re having trouble with the message “couldn’t load the data” on the Reface app. I’d like to help you get this sorted out. Just to start, can you tell me a bit more about when exactly you see this message? For example, does it happen right after opening the app, when trying to create a face swap, or some other time?

Meanwhile, here are some simple first steps we can try on your iPhone with iOS 18.7 that often resolve data loading issues:

1. Check your network connection: Make sure your Wi-Fi or cellular data is working smoothly. Try switching between Wi-Fi and cellular to see if one works better.

2. Log out and log back in: In the Reface app, log out of your account fully and then log back in. This refreshes your session and can fix loading errors.

3. Force close and reopen the app: Double-click the Home button or swipe up to view the app switcher, then swipe Reface away to close it. Reopen it fresh.

4. Update the app: Check the App Store to make sure you have the latest Reface version installed.

5. Restart your iPhone: Sometimes a simple restart can clear temporary glitches.

Let me know if you’ve tried any of these or if the problem still happens at a certain point. If these don’t fix it, we can try some more detailed steps next.