Hi there! I understand you're having trouble with the Carbon app crashing whenever you try to open it. Let’s try to figure this out together.

Could you please let me know which version of the Carbon app you're using? Also, have you recently made any changes to your system or updated the app just before this issue started? These details can help us narrow down the problem.

The app version is 9.7.3 and I have not made changes to my system.

Thanks for the details! Since you mentioned that the app version is 9.7.3 and there haven't been any changes to your system, let's try a few steps to see if we can resolve this issue.

1. Restart Your Device: Sometimes, a simple restart can clear any temporary files or memory issues that may be causing the app to crash.

2. Clear Cache:
- Open the Settings on your device.
- Navigate to Apps or Applications.
- Find Carbon in the list and select it.
- Tap on Storage and then click on Clear Cache. (Avoid clearing data unless necessary, as this may reset some personal settings.)

3. Check for Updates: Make sure both your Windows operating system and the Carbon app are up to date.
- For the app, open the Microsoft Store and check for any available updates.

4. Reinstall the App: If the issue persists, try uninstalling and then reinstalling the Carbon app.
- To uninstall, go to Settings > Apps > find Carbon, and select Uninstall.
- Once uninstalled, head to the Microsoft Store to download and install it again.

5. Check for Error Messages: If the app still keeps stopping after these steps, any error messages that appear might provide more clues. Please share those messages if you see any.

Let's see if these steps help! If not, we can look into more advanced troubleshooting options together. Are you comfortable trying these steps?