Hi there! I see you’re having trouble with the Lyft app crashing even after clearing data, restarting, and turning off your phone. I’d be happy to help you get this sorted out.

To understand better, is the app crashing immediately when you open it, or does it happen after you try to do certain actions, like requesting a ride? Also, can you confirm if your app is updated to the latest version from the Google Play Store? Sometimes that can make a big difference.

Meanwhile, here’s a step-by-step plan we can try to stabilize the app on your Android 10 device:

1. Check for updates: Ensure your Lyft app is updated to the latest version. Outdated versions can cause instability.

2. Disable Battery Optimization for Lyft: Android’s battery-saving features sometimes force close apps running in the background. To disable this:
- Go to Settings > Apps > Lyft > Battery > Battery optimization.
- Find Lyft and select Don’t optimize or Allow background activity.

3. Clear Cache (distinct from clearing data):
- Go to Settings > Apps > Lyft > Storage & cache > Clear cache.
Clearing cache removes temporary files without deleting your app data.

4. Uninstall and Reinstall the app: If the above doesn’t help, uninstall Lyft completely:
- Press and hold the Lyft app icon and select Uninstall, or go through Settings > Apps.
- Then reinstall from Google Play Store.

5. Check for system updates: Sometimes Android updates fix compatibility issues.
- Go to Settings > System > Advanced > System update and install any available updates.

If after these steps the app still crashes, we might want to look for any ongoing Lyft service outages or deeper device issues.

Have you tried disabling battery optimization yet, or reinstalling the app since you cleared the data? That info can help me guide you further.

Hi Adam, Unfortunately I already cleared Cache, updated, reinstalled app, and ootimed battery.

Thanks for the update and for letting me know what you've already done—that's really helpful! Since you've cleared cache, updated and reinstalled the app, and disabled battery optimization without success, let's look at a few other angles that might help.

1. Check if Lyft is experiencing outages or server issues. Sometimes app crashes can be due to backend problems beyond your device. You can check Lyft's status on their official Twitter or status page.

2. Test internet connection stability. Since your device uses WebKit on Android 10, if your network connection is unstable or switching between Wi-Fi and mobile data often, the app might crash. Try using a stable Wi-Fi or data connection exclusively to see if that helps.

3. Review app permissions: Make sure Lyft has all necessary permissions enabled, especially Location and Storage. Without proper permissions, the app might not function properly and crash.

- Go to Settings > Apps > Lyft > Permissions, and ensure Location, Storage, and any others are allowed.

4. Try using Lyft from a different device or browser. Since your device uses WebKit, you might try accessing Lyft via their mobile web version to check if the issue is device-specific.

5. Create a new user profile on your phone. Sometimes user profile-specific corruption can cause app crashes; testing Lyft on a fresh user account can rule that out.

6. Android system logs review (advanced): If you're comfortable, checking system logs via Android's developer options or using ADB (Android Debug Bridge) tools can provide more clues on app crashes, but this is a bit technical.

If after these steps the problem persists, it might be worth contacting Lyft support directly at [email protected] with details such as device model, app version, and Android build so they can investigate hardware or app compatibility issues on their end.

Let me know if you want to try any of these next steps! Are you satisfied with the options I've shared so far?

What to do if the Lyft app crashes despite cache clearing?

Thanks for your question about what to do if the Lyft app crashes despite clearing the cache. Since you've already cleared cache and tried the usual fixes without success, here are some additional steps to try that can help address persistent crashing issues on Android devices like yours:

1. Check available storage on your device: Low storage space can cause apps to crash unexpectedly.
- Go to Settings > Storage and make sure you have sufficient free space (at least a few hundred MBs).

2. Force stop the app and restart it:
- Go to Settings > Apps > Lyft > Force Stop, then open the app again.

3. Verify app permissions: Sometimes lack of permissions can cause instability.
- Ensure Lyft has permissions like Location, Storage, and Network access enabled in Settings > Apps > Lyft > Permissions.

4. Test on a different network: Sometimes network instability causes crashes. Try switching between Wi-Fi and cellular data.

5. Check if Lyft servers are down: Outages or server problems can cause app crashes regardless of your device. You can check Lyft's status on their official channels.

6. Clear data again (if you haven't recently): This resets the app but will remove saved app preferences and require re-login.

7. Try the mobile web version temporarily: You can see if the issue is device/app specific by using Lyft via your browser.

If these still don't solve the crashes, some users have reported fixes related to device software updates or even creating a new user profile on the device to rule out profile corruption1 2.

Would you like me to guide you through any of these steps in detail? Are you satisfied with this approach so far?