[BirdNET] App crashes as soon as I open it. Has always been an excellent app in the past. Can’t use it now.

J
Joanna
1 year ago In BirdNET
App crashes as soon as I open it. Has always been an excellent app in the past. Can’t use it now.

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hello! I'm here to help you with the BirdNET app crashing issue on your iPhone. It's great to hear that you've had a positive experience with the app before. Let's try to solve this together.

First, I need to gather a bit more information to better understand the situation:

1. When did you first notice the app starting to crash?
2. Have you recently updated the app or your iPhone's operating system?
3. Have you already tried any troubleshooting steps, like restarting your iPhone or reinstalling the app?

Let me know, and we can go from there!

J
Joanna
1 year ago

Started crashing today. Have tried all options; restarting, updating app, updating iPhone software, etc

user
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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Thank you for your patience and for providing those details! Since you've already tried restarting, updating the app and your iPhone, we might need to consider a few other options.

Here are some steps you can take to troubleshoot the crashing issue:

1. Clear App Cache/Data: Sometimes, clearing the app’s data can resolve crashes. Unfortunately, iOS does not allow direct cache clearing, but uninstalling and reinstalling the app usually helps. You mentioned you’re hesitant about losing data; if you're using an account to back up your observations, make sure everything is synced before proceeding.

2. Reinstall BirdNET: If you haven’t tried uninstalling and then reinstalling the app, it can resolve unexpected behavior like crashing. To do this:
- Press and hold the BirdNET app icon until options appear.
- Select "Remove App" and then "Delete App."
- After it’s uninstalled, go to the App Store, search for BirdNET, and reinstall it.

3. Check for iOS Compatibility: Sometimes, specific app versions can have issues with certain iOS updates. Since you've updated to iOS 16.7.10, ensure that the version of BirdNET you have is compatible. The App Store page for the app may provide details on compatibility.

4. Look for Known Issues: I found discussions online about users experiencing app crashes recently. It appears others have reported similar problems which may be linked to the latest app update or a change in iOS. You could check some forums or the App Store reviews for insights or solutions. For instance, discussions on Reddit, like this one might provide additional information from other users with the same experience.

5. Contact Support: If the above steps don't resolve the issue, it may be time to reach out to BirdNET support directly at [email protected]. Providing them with as much detail as possible (including your iPhone model and the iOS version) will help them assist you more effectively.

Give these steps a try, and let me know how it goes! Are you satisfied with the solution I provided, or do you need further assistance?

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