Hi there! I understand you're having trouble selecting a pickup time on the Wegmans app. Let’s see if we can get that sorted out together. To start, could you tell me a bit more about what happens when you try to select a pickup time? For example, are no time slots showing up, or is the app not responding when you try to select a time?

Meanwhile, here are some initial steps you can try on your Mac with OS X 10.15.7:

1. Check for App Updates: Make sure you have the latest version of the Wegmans app installed as updates often fix bugs related to ordering.

2. Restart the App: Quit the app completely and reopen it to refresh the connection.

3. Check Internet Connection: Ensure your Mac has a stable internet connection, as pickup times are fetched online.

4. Try Logging Out and Back In: Sometimes, signing out of your account and signing back in can reset settings that might be causing issues.

If you’ve tried these already or the problem persists, we can dive into more detailed troubleshooting, such as clearing app cache or checking your account settings for any restrictions.

Could you let me know what you’ve tried so far or any error messages you’re seeing? That way, I can guide you better!

App is unable to get pickup times

Thank you for sharing that the app specifically can’t retrieve pickup times. That helps narrow things down.

Based on what I know and some common issues:

1. Check App Version — Make sure your Wegmans app is updated to the newest version. Older versions sometimes have trouble retrieving live data, including pickup times.

2. Internet Connection — Ensure your internet connection is stable. Slow or spotty Wi-Fi could cause the app to fail loading current pickup slots.

3. Try Refreshing or Reinstalling — Sometimes cached data or corrupted files in the app interfere with requests. You can try:
- Closing the app completely and reopening it.
- Logging out and back into your account.
- If that doesn't help, uninstall and reinstall the app.

4. Location and Store Availability — Occasionally, certain pickup time slots or service availability differ by store or location. Try selecting a different nearby store in the app to see if pickup times load there.

5. Account Status — Check your Wegmans account for any notifications or restrictions that might affect ordering.

6. Browser Alternative — Since you’re on a Mac, you could try accessing the Wegmans website via Safari or another browser and attempt to pick a pickup time there to see if the problem is app-specific.

If after trying those you still can’t get pickup times to load, the issue might be on Wegmans’ end temporarily — such as server-side updates or outages affecting the app’s ability to retrieve real-time slots.

For urgent help or if the problem continues, you can contact Wegmans Customer Care at 1-800-WEGMANS or send an email to [email protected] for direct support1 2.

Would you like me to help guide you through any of those steps? Or if you prefer, I can assist you in trying to place your order via the website instead.