[Wegmans] Can't log in to my Wegman's account from iPhone although it works just fine on my desktop Mac

Solved & Closed
M
Margaret Manzi
7 months ago In Wegmans
Can't log in to my Wegman's account from iPhone although it works just fine on my desktop Mac

Comments

user
avatar
604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
7 months ago

Hi there! I understand you're able to log in to your Wegmans account on your desktop Mac but are having trouble logging in from your iPhone. Let’s get to the bottom of this together.

To start, can you tell me if you’re trying to log in via the Wegmans mobile app or through a browser on your iPhone? Also, if it’s the app, is it updated to the latest version? Sometimes app login issues happen if the app needs an update or the iPhone’s iOS version is outdated.

Since your Mac is running OS X 10.15.7 (Catalina), what version of iOS are you running on your iPhone? The Wegmans app typically requires iOS 16 or higher to work correctly5.

Here are some initial steps to try on your iPhone:

1. Close the App Completely (if using the app): Double-click the Home button or swipe up and hold (depending on your iPhone model) to bring up the app switcher. Find the Wegmans app and swipe it away to close it.

2. Restart the App: Open the Wegmans app again and try logging in.

3. Check for Updates: Go to the App Store, tap your profile icon, and scroll to see if there is an update available for the Wegmans app.

4. Restart Your iPhone: Sometimes a simple restart can clear temporary glitches.

5. Verify iOS Version: Go to Settings > General > About and check your iOS version. If it’s lower than 16, updating your iPhone to the latest iOS might help3.

6. Try Logging In via Browser: If the app still doesn’t work, try logging in through Safari or another browser on your iPhone to see if the problem is app-specific.

If you have already tried these or are still stuck, let me know what happened with these steps, and we can go deeper into troubleshooting from there!

Comments closed for this post.