Hi there! I understand that you've been experiencing an issue with not receiving cash back when shopping at Walmart since February 1, 2025. This can certainly be concerning, and I'm here to help you sort it out.

To begin, let's go through a few potential reasons for this.

1. Linked Accounts: Make sure that your Walmart loyalty account is correctly linked to your Ibotta account. If there's a mismatch, that can prevent your cash back from being credited. You can verify this in the Ibotta app settings.

2. Offer Guidelines: Sometimes, cash back offers have specific guidelines that need to be followed. Check the details of the offers you redeemed to ensure that you met all requirements.

3. Purchase Verification: Double-check that the transactions were recorded properly. If your account shows the purchases but no cash back has been added, there may be a processing delay.

4. Payment Method: If you paid using a different method that isn't linked to your Ibotta account, it's possible that the cash back wouldn't register. Make sure to use the same payment method linked with your Ibotta account.

5. Delays in Processing: Occasionally, there can be delays due to high demand on the Ibotta server. You may need to wait a little longer for processing.

If you've checked all of these areas and are still facing issues, I recommend waiting for at least 72 hours, as sometimes it takes a bit of time for the system to process these transactions fully.

If the problem persists, you might consider contacting Ibotta support directly at [email protected] for personalized assistance.

Are you satisfied with the steps I've provided? If you have any further questions or need more help, just let me know!