[Tubi] Tubi keeps crashing while trying to watch movies on ROKU tv.

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Don Burks
1 year ago In Tubi
Tubi keeps crashing while trying to watch movies on ROKU tv.

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Charlotte Green

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1 year ago

Hi! I see you're having trouble with Tubi crashing on your Roku TV while trying to watch movies. Let’s see if we can get that sorted out for you.

To start, could you tell me:
- Does Tubi crash immediately upon opening, or only after you start a movie?
- Has this been happening recently after any changes, like Roku system updates or app updates?
- Have you tried any fixes so far, like restarting your Roku or the Tubi app?

In the meantime, here are some straightforward steps we can try:

1. Restart Your Roku TV:
Go to Settings > System > Power > System restart to reboot your Roku TV. This helps clear temporary glitches.

2. Disable “1-Touch Play” (CEC Feature):
Sometimes Tubi has issues with Roku’s HDMI-CEC feature called “1-touch play.”
- Go to Settings > System > Control other devices (CEC)
- Uncheck “1-touch play” and test Tubi again.

3. Force Close and Reopen Tubi:
Highlight the Tubi app on the Roku home screen, press the * button on your remote, and select Close. Then reopen it.

4. Uninstall and Reinstall Tubi:
- On the Roku home, highlight the Tubi app, press the * button, and select Remove Channel.
- Restart your Roku device.
- Go to the Channel Store and reinstall Tubi.

5. Check for Roku Updates:
Make sure your Roku OS is up to date:
Settings > System > System update > Check now

6. Network Check:
Ensure your internet connection is stable by testing other apps or running a speed test on another device.

If you’ve already tried any of these or Tubi still crashes, please let me know which steps you’ve done. That’ll help me suggest more advanced troubleshooting or escalate if needed.

Would you like me to walk you through any of these steps?

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