Hi! I understand you're having trouble selecting the account to debit from when trying to make a transfer in the First Bank app. Let's work together to get this sorted out.

To help me guide you better—are you seeing the list of your accounts but unable to select one, or is the list not showing up at all? Also, have you recently added or updated any accounts in the app?

Meanwhile, here are some steps you can try on your Android device to troubleshoot this:

1. Restart the App: Fully close the First Bank app and reopen it. Sometimes refreshing the app helps load all features properly.

2. Check Your Accounts in the App:
- Log in to the app.
- Navigate to the 'Accounts' section to ensure your accounts are listed there.
- If accounts are missing, you may need to add or link them in the app.

3. Update the App: Make sure you have the latest version of the First Bank app installed from the Google Play Store.

4. Clear App Cache:
- Go to your device's Settings > Apps > First Bank app.
- Tap on 'Storage' and choose 'Clear Cache'.
- Then try the transfer again.

5. Try a Different Network: Sometimes network restrictions affect app behavior. If you are on mobile data, try switching to Wi-Fi or vice versa.

If after these steps you still cannot select the account to debit, it may be helpful to check if there are any restriction settings or if your accounts are properly linked for transfers within the app.

Please let me know what you observe after trying these, and if you can share more details about what happens when you attempt to select the account, I can provide more tailored help!

Unable to select account to debit when I want to transfer

Thanks for your message! It sounds like the app isn’t letting you pick which account to debit when making a transfer. Let's try some targeted steps to resolve this:

1. Check Account Linking: Sometimes, the account you want to debit from may not be properly added or linked in the app.
- Open the First Bank app, tap the menu icon (three stacked lines) at the top left.
- Select your name or profile, then go to "Settings."
- Look for an option like "Add account" under Accounts and make sure the account you want is listed and enabled for transfers1.

2. Select Account Dropdown: When starting the transfer, ensure you first select the "Select Accounts" dropdown menu (or similar wording) and tick the box to choose the account you want to debit before proceeding3.

3. App Update & Cache: If accounts are correctly linked but still unselectable, check if your app is updated through the Google Play Store, and try clearing the app cache via Android Settings > Apps > First Bank > Storage > Clear Cache.

4. Try Logging Out and Back In: Logging out and back into the app might refresh your session and fix temporary issues.

If after trying these you still can’t select the account, please let me know if you see any error messages or if the account list is empty. That will help me guide you further.

Are you able to try these steps now?