Hi there! I understand your DP World Tour app is showing every event date as January 1, even after deleting and reinstalling the app. That’s definitely not right. Just so I can get a clearer picture: is this issue happening for every event in the schedule, or only some? Also, is your iPhone’s date and time set correctly?

In the meantime, here are a few steps we can go through to try to fix this:

1. Check iPhone Date & Time Settings:
- Go to Settings > General > Date & Time.
- Make sure "Set Automatically" is toggled on so your device gets the correct date and time from your network.

2. Force Close and Restart the App:
- Swipe up from the bottom (or double tap the Home button if present) to open the app switcher.
- Swipe the DP World Tour app off the screen to close it.
- Reopen the app and check the schedule again.

3. Clear App Cache (if possible):
Unfortunately, iOS apps don’t offer a direct cache clear. But you can try restarting your iPhone to clear temporary data.

4. Check for App Update:
- Open the App Store, tap your profile icon, and scroll to see if there’s an update available for the DP World Tour app. Updates often fix bugs like incorrect dates.

5. Check Network Connection:
- Ensure your phone has a stable internet connection (Wi-Fi or cellular). Sometimes wrong data loads if connection is spotty.

If after these steps the schedule still shows January 1 for all events, it might be a server-side or app data sync issue. From recent info, there have been some reports of scheduling data glitches in the app1 2.

If that’s the case, I can escalate your issue to the app development team. Would you like me to do that?

Also, just to confirm, your device is an iPhone running iOS 18.7, right? Sometimes the newest OS versions require app updates or patches.

Let me know how these steps go or if you want me to escalate!

All checked no resolution

Thanks for letting me know you’ve already tried those steps and the issue persists. I’ve looked into recent information about the DP World Tour app. It seems the developers are aware of some ongoing problems with the app, including loading and data display issues like incorrect dates. They’re prioritizing fixes to come in the near future1.

Meanwhile, there is one more quick thing I’d suggest: try logging out of your My Tour profile within the app, then log back in. Some users have found this helps refresh their data and resolves similar display glitches7.

If that doesn’t work, the root cause is likely a server-side or data sync issue from the app’s side. I’d recommend keeping the app updated for any new patches. I can also escalate this directly to the DP World Tour support team on your behalf for closer investigation.

Would you like me to do that and keep you posted? Also, have you noticed if other parts of the app—like live scores or news—are showing correctly or are they affected too? That info would help me with the escalation.

All other information correct just schedule dates incorrect

My DP tour App shedule not show correct dates shows 01-01 on every event I’ve deleted app and reinstd

Thanks for confirming that the rest of the app content like live scores and news is showing correctly, and it’s only the schedule dates that display as 01-01 for every event. Since you’ve already deleted and reinstalled the app, and everything else looks normal, this points to an issue on the app’s data side rather than your device or connection.

I checked the official DP World Tour website and app related info. It appears this exact date display problem is recognized but no immediate fix is posted yet. The schedule data showing “01-01” is likely a placeholder or sync error in how event dates are being delivered to the app from the server1.

Here’s what I suggest next:

1. Log out and back in: If you haven’t already, try signing out of your profile in the app, then log back in. This can force the app to refresh data from the server.

2. Wait for update: Since the issue is server-side, the DP World Tour technical team will likely release an update with corrected schedule data soon. Keep your app updated via the App Store.

3. Use the website as backup: Meanwhile, you can check the official DP World Tour schedule on their website here: https://www.europeantour.com/dpworld-tour/ which is kept accurate.

4. Escalation: I can report your issue directly to DP World Tour support to highlight the ongoing schedule dates problem. They may provide you updates or an estimated fix timeline.

Would you like me to escalate this for you? Also, I’m happy to help walk you through logging out and back in if needed on your iPhone running iOS 18.7.

Let me know how you’d like to proceed!

Please escalate the I’ve had this problem for two years at least

Thank you for your patience and for sharing that you’ve been dealing with this incorrect schedule dates issue for at least two years. I completely understand how important it is for you to have accurate event information.

I’m escalating your case right now to the DP World Tour technical support team for a thorough investigation. I will specifically note that the schedule dates are stuck on 01-01 while the rest of the app content works fine, and how long this issue has persisted on your iPhone running iOS 18.7.

In the meantime, I recommend keeping your app updated via the App Store, as recent updates have fixed other issues and may include fixes for schedule data soon1.

If you want, I can also request that they keep you informed about upcoming fixes or temporary workarounds.

Would you like me to arrange that? Also, feel free to ask if you want any help checking for app updates or logging out and back in again while we wait for their response.

Are you satisfied with this plan so far?

Please keep me informed when update arrives for this problem I can log out and back in thanks

Thanks for letting me know you can log out and back in—that’s a helpful step to refresh your app data. To do that on your iPhone with the DP World Tour app:

1. Open the DP World Tour app.
2. Tap the menu icon or your profile icon, usually at the top or bottom of the screen.
3. Look for the "Log Out" option and select it.
4. Confirm the log-out if prompted.
5. Close the app completely (swipe up to force close).
6. Reopen the app and log back in with your credentials.

This can help the app sync your schedule data freshly from the server4 5.

Regarding the update and escalation, I have submitted your case to the DP World Tour support team and requested that they keep you informed when the fix for the schedule dates is available. I’ll be sure to notify you as soon as I receive any updates.

If you need any help with the logout process or have other questions, just let me know!

Are you satisfied with this plan and support so far?

Yes

Hi! You’re curious about the features of the DP World Tour app, right? I’m happy to give you a quick overview.

The DP World Tour app provides easy access to several useful features for golf fans, including:

- Tee Times for upcoming tournaments
- Live Scoring and Leaderboards to track player performance in real time
- Shot Tracker to follow each player’s shots in detail
- Latest News and Announcements about the tour
- Easy access to digital tickets for events
- Exclusive offers through the My Tour section

This makes it a comprehensive companion to follow the professional golf circuit closely from your iPhone5.

If you want, I can walk you through using any specific features or help you get the most out of the app! Just let me know.