Hi there! I see you’re registered but the WFMZ+ streaming app still says you need to register, even though the regular WFMZ site works fine for you. Let’s get to the bottom of this.

To clarify, are you logging in through the WFMZ+ app specifically, or from a web browser on your Mac? Also, do you get any error messages or does it just keep prompting you to register again?

Meanwhile, here are some common steps that often help with this kind of login loop on the WFMZ+ streaming app for macOS (10.15.7):

1. Log out and Clear Cache: First, try logging out from the WFMZ+ app. Then quit the app entirely. Next, clear the browser cache or app cache if possible. Since you’re on a Mac, you can also try clearing cookies and website data from Safari preferences if you use a browser version.

2. Re-login Carefully: Open the WFMZ+ app again and carefully log in with the exact same email and password you use for the regular WFMZ. Sometimes, small typos happen.

3. Check for Multiple Accounts: Sometimes people have two similar accounts or registered emails and it gets mixed up between services. Could you confirm if the email you use for both WFMZ and WFMZ+ is the same?

4. Update or Reinstall App: Since you’re on macOS Catalina (10.15.7), make sure your WFMZ+ app is the latest version. If unsure, delete the app and redownload it from the official WFMZ site or Apple App Store.

5. Instant Login Link: WFMZ offers an instant login link that is sent to your account email. That might help bypass login glitches. You can try visiting here to request that link.

If you've already tried any of these steps, please let me know which ones and what happened. That way I can guide you to a more advanced solution.

Does this sound good so far? Would you be comfortable trying these steps now?

I USE AN IPAD AND IN IPHONE. I CAN’T SEND A SCREENSHOT BUT IT SHOWS A LOCK OVER THE WFMZ LIVE SCREEN. IF I AM REGISTERED, WHY IS THERE A LOCK OVER THE SCREEN? I HAVE BOTH SAVED ON MY HOME PAGE AND THAT IS HOW I OPEN THEM.

Thanks for the extra details! So you’re using the WFMZ+ app on both your iPad and iPhone, and even though you are registered and logged in, you see a “lock” icon over the live streaming screen. You also mentioned you open the apps from saved home page icons.

The lock symbol usually means that the app thinks you’re not logged in or don’t have access to the live stream content. This can sometimes happen due to the app not fully recognizing your logged-in status even if you’ve logged in. It’s a known issue some users have experienced with the WFMZ+ app on iOS devices, including iPads and iPhones.

Here’s a focused plan to try and fix this:

1. Force Quit and Restart the App: On your iPad or iPhone, swipe up from the bottom and pause to open the app switcher, then swipe the WFMZ+ app off the screen to close it fully. Then reopen the app from the home screen and check if the lock is still there.

2. Log Out and Log Back In: Go into the app’s settings or account section, log out completely, then log back in with your registered credentials.

3. Delete and Reinstall the App: If the issue persists, delete the WFMZ+ app from your devices and reinstall the latest version from the Apple App Store. This often clears any corrupt data causing access recognition problems.

4. Check Internet Connection: Make sure your iPad and iPhone have a steady internet connection (Wi-Fi or cellular), as interruptions can cause login status confusion.

5. Avoid Using Saved Home Page Links: Instead of opening the app via saved home page icons or shortcuts, try opening the app directly from the installed app icon on your device. Sometimes shortcuts link to old sessions or cached data.

If you follow these steps and still see the lock icon even though you’re logged in, it might be a server-side or app-related bug. In that case, contacting WFMZ+ support directly at [email protected] would be the best next step for deeper investigation.

Does that help? Would you like me to guide you through any of these steps on your iPad or iPhone?

1

How to fix WFMZ app lock issue on iPhone?

Thanks for following up! The “lock” icon on the WFMZ+ app live stream on your iPhone usually means the app isn’t recognizing your logged-in status, even though you are signed in. This is a known issue reported by other users on iPhone and AppleTV as well.1

Here’s how you can try to fix this on your iPhone step-by-step:

1. Force quit the WFMZ+ app:
- Swipe up from the bottom of the screen and pause to open the app switcher.
- Find the WFMZ+ app and swipe it up off the screen to close it fully.

2. Restart your iPhone:
- Hold the side button and either volume button until the power off slider appears.
- Slide to power off, then turn your phone back on after 30 seconds.

3. Open the app directly:
- Instead of using saved home page links or shortcuts, tap the official WFMZ+ app icon on your home screen to open it.

4. Log out and log back in:
- Go to the account or settings section inside the app.
- Log out of your account, then log back in carefully with your registered email and password.

5. Update or reinstall the app:
- Go to the Apple App Store and check if an update is available. If so, install it.
- If not or the problem continues, uninstall the app by long-pressing the app icon and selecting “Delete App.”
- Then reinstall WFMZ+ from the App Store.

6. Check your internet connection:
- Make sure you are connected to stable Wi-Fi or cellular data when testing the app.

If after these steps the lock icon stays, the issue might be on the app’s server side or a bug needing WFMZ+ support intervention. In that case, emailing [email protected] with details will help the team look into it deeper.

Would you like help walking through any of these steps? I’m here to assist!