[SugarWOD] Locks up when I try to scroll down to see how many fist bumps I have received.

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Patrick Ervin
6 months ago In SugarWOD
Locks up when I try to scroll down to see how many fist bumps I have received.

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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6 months ago

Hi there! I see that your SugarWOD app locks up when you try to scroll down to see how many fist bumps you have received. Let's try to get that sorted out for you.

Just to clarify, when you say it locks up, does the app completely freeze and become unresponsive, or does it just get stuck loading for a long time? Also, have you already tried any fixes, like restarting the app or your iPhone? This will help me guide you better.

Meanwhile, here are some steps that usually help with this kind of issue:

1. Close and Restart the App:
Double press the Home button (or swipe up from the bottom if your iPhone has no home button) to open the app switcher, then swipe the SugarWOD app off the screen to close it fully. Open it again and try scrolling to your fist bumps.

2. Check for App Update:
Go to the App Store, check if there is an update available for SugarWOD, and install it. Updates often fix known bugs like freezing during scrolling.

3. Restart Your iPhone:
Sometimes a simple restart clears up temporary glitches.

4. Clear Cache/Data in the App (if possible):
If SugarWOD allows clearing cache or data within settings, try that. Otherwise, you can reinstall the app (delete and download it again) which often clears corrupt data causing freezes.

5. Check Internet Connection:
Make sure you have a stable internet connection. Sometimes loading fist bump info requires fetching data from servers, and a weak connection can cause freezes.

If after those steps you still have the freezing issue, especially on scroll near your fist bumps, it might be related to a known bug users reported freezing around that feature when loading others' workout data1. In that case, reporting it directly to SugarWOD support at [email protected] could help them prioritize a fix.

Could you please try those steps and let me know what happens at each stage? That way, I can assist you further tailored to what you’ve already attempted.

Are you satisfied with this approach so far?

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