Hi there! I’d love to help you with your login issue on the Toloka app. To get started, could you tell me a bit more about what happens when you try to log in? For example:

- Are you using a social login like Google or Microsoft, or your email and password?
- Do you see any error messages? If yes, what exactly do they say?
- Have you been able to log in before on this device, or is this your first attempt?
- Are you connected to a stable internet network while trying to log in?

These details will help me provide the best possible guidance tailored for your iPhone running iOS 18.7. Let me know!

Mobile number verification issue

Thanks for clarifying that your issue is with mobile number verification on the Toloka app. Let's work through some steps to troubleshoot this:

1. Double-check the phone number format: Make sure you are entering your mobile number with the correct country code and without any extra spaces or special characters.

2. Confirm network connectivity: Verify that your iPhone is connected to a stable internet network (Wi-Fi or cellular data). Sometimes weak connections can prevent the verification SMS from arriving.

3. Check for SMS delivery issues:
- Ensure your phone can receive SMS messages normally from other senders.
- Sometimes, your carrier or phone settings may block automated messages. Check if any spam or message filtering is active that might block confirmation codes.

4. Try resending the code: Wait a few minutes, then request a new SMS code. Sometimes delays occur in SMS delivery.

5. Restart your iPhone: Power off your device, wait 30 seconds, and turn it back on. This can resolve temporary glitches that affect SMS receipt.

6. Update the Toloka app: Make sure your app is updated to the latest version from the App Store. Older versions sometimes have issues with verification features.

7. Reinstall the app: If updating doesn’t help, try uninstalling and reinstalling the Toloka app.

If the problem persists after these steps, it might be related to backend or account-specific issues like your number already being linked to another Toloka account. In that case, we can explore alternative verification methods or escalate the issue to the Toloka support team.

For more context, other users have reported similar issues with SMS verification not arriving, and sometimes contacting Toloka support helped get it resolved1

Could you please let me know which of these steps you've tried already and what responses or errors you saw? That will help me guide you further!