Hello! I see you're having trouble starting new conversations in the Microsoft Translator app on your iPhone. Let's get this figured out together.

First, could you tell me a bit more about what happens when you try to start a new conversation? For example, do you see an error message or does the app just not respond?

In the meantime, I can suggest some common troubleshooting steps specifically for iOS 18.7 that usually help with starting conversations in Microsoft Translator:

1. Check Permissions:
Make sure the app has permission to access your microphone because the conversation feature requires it. To do this:
- Go to Settings on your iPhone
- Scroll down to Microsoft Translator
- Tap it and ensure Microphone access is allowed

2. Restart Your Device:
Sometimes a simple restart clears temporary glitches:
- Press and hold the side button and either volume button until you see the slider
- Slide to power off
- After the iPhone shuts down, press and hold the side button again to turn it back on

3. Reinstall the App:
If the above doesn't help, the app's data might be corrupted. Try uninstalling and reinstalling the Microsoft Translator app:
- Press and hold the app icon on your home screen
- Tap Remove App, then Delete App
- Go to the App Store, search for Microsoft Translator, and reinstall it

4. Network Connectivity:
Ensure you have a stable internet connection (Wi-Fi or cellular data) because conversations are server-based and require connectivity.

If none of these steps fix the issue, there might be some other underlying causes such as app account issues or a temporary service disruption.

Could you please try these steps and let me know if the problem persists or what error message you see? This will help me provide more precise guidance.

Also, if you have tried any of these already, please let me know so we can skip them and dig deeper.

Are you satisfied with this initial guidance?

We have done all of this. Our internet is exceptional. This app used to work then just stopped on the conversation part of the app

Thanks for letting me know you've already done the common troubleshooting and that your internet connection is solid. Since the conversation feature suddenly stopped working across multiple devices and platforms, it suggests something beyond just your device setup.

I found a recent Microsoft Q&A thread where users reported the same issue — the conversation feature of Microsoft Translator just stopped working despite good internet and trying across different devices, including iPhone and others1.

Here are some additional steps based on those reports that we can try next:

1. Sign out and Sign in Again in the App: Sometimes your account session may run into trouble. Try signing out of Microsoft Translator, then signing back in to refresh the connection to Microsoft’s servers.

2. Check for Service Outages: Occasionally, the Translator service backend might have temporary issues affecting conversations. You can check Microsoft’s service health status page or the official Microsoft Translator support forums to confirm if there’s an ongoing outage or service disruption.

3. Update Your iOS and App: Make sure your iPhone’s iOS and the Microsoft Translator app are fully up to date. Sometimes app mismatches with OS can cause features to fail.

4. Try Using the Web Version: As a workaround, try using the Microsoft Translator web conversation feature on your iPhone's browser if urgent use is required. It is accessible through https://translator.microsoft.com/.

If these don’t help, it may be an issue on Microsoft’s side or a bug needing escalation. In that case, I recommend submitting detailed feedback and logs to the developer team at [email protected] so they can investigate further.

Would you like me to guide you through signing out and back in, or help check for outages now? Let me know how you'd prefer to proceed.

Are you satisfied with this direction so far?