Hi! I understand you’re having trouble downloading an invitation with the Paperless Post app on your Mac running OS X 10.15.7. I’d love to help get this sorted out.

Could you please tell me a bit more about what happens when you try to download the invitation? For example:
- Are you seeing any error messages, or does it just not respond?
- Are you using the Paperless Post app or accessing it via a web browser on your Mac?
- Have you tried downloading other invitations, and if so, do they work?

In the meantime, here are some usual steps to try first:

1. Check your internet connection to make sure it’s stable. A slow or dropping connection can interrupt downloads.
2. Restart your browser or the app. Sometimes simply closing and reopening can clear up temporary glitches.
3. Clear cache and cookies if you are using your browser. You can do this in Safari by going to Safari > Preferences > Privacy > Manage Website Data... > Remove All.
4. Try a different browser if you’re on a browser (e.g., switch from Safari to Chrome) or update your current one to the latest version available for OS X 10.15.7.
5. Ensure your Mac has enough storage space, because a full disk might prevent downloads from completing. You can check this by clicking the Apple icon > About This Mac > Storage.

If you’re using the Paperless Post app on Mac and still having trouble, it’s worth making sure the app is fully updated. If the app version is outdated, it may have compatibility issues that prevent downloads.

Please try these steps and let me know what you find or if anything changes. I can guide you further from there!

Are you currently trying to download an invitation someone sent you, or are you creating and downloading an invitation you made yourself?

trying to download an invitation that someone sent me. Error message

Thank you for letting me know you’re trying to download an invitation someone sent you and that you’re seeing an error message. To help you best, could you please share the exact text of the error message or describe what it says? That will help me pinpoint the issue more precisely.

In the meantime, here are some targeted steps based on common causes for download errors with Paperless Post invitations on Mac:

1. Verify the invitation link is legitimate and complete: Sometimes partial or broken links cause download errors. Confirm the sender’s invite link opens properly in your browser.

2. Try accessing the invitation via a different browser: If you’re using Safari, try Chrome or Firefox as a test to see if the problem persists.

3. Check that your Mac’s date and time settings are correct: Secure connections can fail if your system clock is far off from the actual time, leading to errors when loading content from websites.

4. Disable any browser extensions or security software temporarily: Sometimes ad blockers or security add-ons interfere with downloads.

5. Clear your browser’s cache and cookies: This helps to remove any corrupted files causing loading issues (Safari: Safari > Preferences > Privacy > Manage Website Data > Remove All).

6. Try opening the invitation while logged out of Paperless Post, then log in again: There could be an issue with your session or account authorization.

If none of these resolve the issue, it might be related to a server or app-specific problem. The official Paperless Post troubleshooting guide suggests contacting their support if errors continue after these standard checks, as they can investigate server status or account issues1.

Could you please tell me:
- The exact error message?
- Which browser or app you are using?
- If the invitation opens at all before the error?

I’ll be here to help you step-by-step!