Hi there! I understand you're having trouble connecting to realestate.com.au on your desktop using the app. To help clear this up, can you tell me a bit more about what happens when you try to connect? For example, do you see any error messages, a blank screen, or does the site just fail to load altogether?

Meanwhile, here are some initial steps that often resolve connection issues on Windows 10, especially if you're using a WebKit-based browser:

1. Clear your browser cache and cookies: Sometimes stored data can cause loading problems. You can usually find this option in your browser's settings under privacy or history.

2. Restart your computer: This refreshes your system and network connections.

3. Try accessing realestate.com.au in a private/incognito browsing window: This disables extensions and uses a clean browsing environment.

4. Check your internet connection: Just to confirm your network is stable.

5. Disable any active VPNs, ad blockers, or privacy extensions temporarily: These can sometimes block website access.

If you've tried these and the problem persists, please let me know exactly what you see—such as error codes (like 403 or 429) or blank pages—so I can guide you further. Sometimes permission or security errors trigger these issues, and we might need to adjust some settings.

Looking forward to your update!

error 429 it was like that last night also & the computer was turned off overnight

Thanks for sharing that you're seeing error 429, which usually means "Too Many Requests." This error happens when the server thinks your device is making too many requests in a short time and temporarily limits access.

Since you mentioned the error was still there after your computer was off overnight, it suggests that the restriction might be linked to your network's IP address rather than just your device's recent activity.

Here’s what we can try to resolve this:

1. Reset your Internet connection
- Restart your modem/router to see if you get assigned a new IP address. This often clears rate-limiting restrictions imposed on your IP.

2. Check if other devices on the same network have the same issue
- Try accessing realestate.com.au from another device connected to your home Wi-Fi or network. If they encounter the same error, it confirms the IP is limited.

3. Use a different network
- Temporarily try connecting with a mobile hotspot or a different Wi-Fi network to see if the error clears. If it works, the limitation is definitely on your current IP/network.

4. Clear browser data
- Though less likely, clearing your browser cache and cookies may help if the error is tied to stored session data.

5. Wait it out
- Rate limits often reset after some time (could be hours or a day), so waiting might also resolve it automatically.

If the issue persists or affects multiple users on your network, you might want to reach out to your ISP (Internet Service Provider) or realestate.com.au support at [email protected] for assistance with IP blocks or further investigation. You can read more about this 429 error here on our support page: 403 / 429 error - permission denied or blank screen - REA Support

Would you like me to help you step through any of these actions?

router was turned off & restarted twice yesterday, that didn't work, can access via my mobile

Thanks for that info. Since your router has been restarted multiple times and you can access realestate.com.au via your mobile network but not on the computer connected to your usual network, it really points to an issue between your PC’s connection and the website—likely related to your network or browser environment.

Let’s try a few targeted steps to troubleshoot your Windows 10 setup on your WebKit-based browser:

1. Clear browsing cache and cookies on your PC
Since cached data can sometimes cause persistent blocks like a 429 error, clear your browser cache and cookies fully. Go to your browser’s settings > Privacy > Clear browsing data (select all time). Then restart the browser and try visiting the site again.

2. Try accessing realestate.com.au on a different browser or Incognito/Private mode
Since you’re using a WebKit-based browser, can you try if the site works in another browser (like Chrome or Firefox) or open an incognito/private window on your current browser? This rules out browser-specific issues or extensions interfering with access.

3. Flush your DNS cache on your PC
Sometimes DNS cache can cause connection issues to certain sites. To flush, open Command Prompt (search “cmd” > right-click > Run as administrator), and type:
ipconfig /flushdns
Press Enter, then try accessing realestate.com.au again.

4. Disable any VPNs, proxies, or firewall temporarily
If you’re running any VPN, proxy, or custom firewall on your computer, try disabling them temporarily to see if that clears the 429 block.

5. Check system date & time settings
Make sure your PC’s date and time are correct. Incorrect system time can sometimes cause access issues with secure sites.

If these don’t work, the issue could be with your ISP or how your public IP is being rate-limited by the website’s security systems. Since you can access via mobile network outside your Wi-Fi, it points that way.

In that case, contacting your ISP to request a change of your public IP, or reaching out to realestate.com.au support for them to look into your IP block would be next best steps. You can email them at [email protected].

For more info, the official realestate.com.au help section has advice on error 429 issues here: 403 / 429 error - permission denied or blank screen - REA Support

Would you like me to guide you through any of these steps?