Hi! I’d be happy to help you with the login issue you’re experiencing while setting up your 2nd Line account on your new phone. To get started, could you please tell me what exactly happens when you try to log in? For example, do you see an error message, does the login just not respond, or something else?

Also, have you already tried anything so far like reinstalling the app or checking your login credentials? This will help me tailor the next steps for you!

Tried reinstalling & restarting phone, keep getting confirm it's you

Thanks for letting me know you’re getting the “Confirm it’s you” message even after reinstalling the app and restarting your phone. It sounds like the app is asking for additional verification to make sure it’s really you trying to log in, which is a security measure.

Let's try the following steps to get past this:

1. Check Your Internet Connection: Make sure your phone is connected to a stable Wi-Fi or cellular network, as a weak connection can interfere with verification processes.

2. Look for a Verification Code or Email: Sometimes the app sends a verification code via email or SMS to confirm your identity. Check your registered email inbox (and spam/junk folders) as well as text messages to see if you received such a code.

3. Clear App Cache: On your Android 10 device, go to Settings > Apps > 2ndLine > Storage > Clear Cache. This refreshes stored temporary data which might help.

4. Allow Necessary Permissions: Check the app permissions to ensure it can send and receive messages and access the internet:
- Go to Settings > Apps > 2ndLine > Permissions and allow what’s needed (contacts, SMS, phone).

5. Try Logging in From Another Device or Browser: Sometimes logging in via the web version or a different device can complete verification, then you can return to the phone app.

6. Wait and Retry: Occasionally, the system may need some time to process verification, especially after reinstalling. Waiting 10-15 minutes before trying again might help.

If you have done any of these already, please let me know which ones so I can suggest the next steps! If none of these work, we might need to look at your account status to see if there’s a security hold or contact higher-level support.

Are you able to check for a verification code or email right now?