If your GTBank app stops working when you try to take a loan, follow these steps to troubleshoot and resolve the issue:

1. Check Internet Connection: Ensure that you are connected to a stable internet network. Poor connectivity can cause the app to malfunction. Try switching between mobile data and Wi-Fi to see if that resolves the issue.

2. Update the App: Make sure you are using the latest version of the GTBank app. Go to the Google Play Store, search for the GTWorld app, and check for any available updates. Updating the app can fix bugs and improve overall performance.

3. Clear App Cache and Data: Clearing the cache and data can resolve glitches. To do this, go to your device's Settings > Apps > GTWorld App > Storage, then select 'Clear Cache' and 'Clear Data'. This will reset the app and may resolve the issue.

4. Restart Your Device: Simply restarting your device can sometimes fix temporary software issues. Power off your phone, wait for a few seconds, and then turn it back on.

5. Reinstall the App: If the problem persists, uninstall the GTBank app and then reinstall it from the Google Play Store. This ensures that you get a fresh version of the app without any corruption.

6. Contact Support: If none of the above solutions work, it may be necessary to contact GTBank’s customer support for further assistance. You can either email them at [email protected] or call their contact center. More details can be found on their support page - learn more.

7. Check for Service Outages: Occasionally, bank services can experience outages. Visit GTBank's official website or their social media pages for updates on any ongoing issues that could affect the app's functionality.

Following these steps should help you resolve the issue of your app stopping when attempting to take a loan. If problems continue, contacting customer support is your best option for a resolution.