Hi there! I'm John Nguyen, and I'm here to help you with the issue you're facing with the Alinma app. It sounds like there's an error when trying to retrieve your data. I’d like to understand a bit more about the problem.

Could you let me know if you're connected to Wi-Fi or using mobile data when this error occurs? Additionally, have you tried any troubleshooting steps, like restarting the app or your device? Your responses will help me guide you better!

I can't open my alinma app it says an error occured while retrieving my data it occurs while using a wifi

Thank you for the details! Since you're experiencing the error while using Wi-Fi, let's go through a couple of troubleshooting steps to see if we can resolve this issue.

1. Restart the Alinma App: Close the app completely and then reopen it to check if the issue persists.

2. Check Wi-Fi Connection: Ensure that your Wi-Fi connection is stable. You can do this by trying to load other websites or apps that require the internet.

3. Forget and Reconnect to Wi-Fi:
- Go to your device's Settings.
- Navigate to Network & Internet > Wi-Fi.
- Find your connected network, tap on it, and select Forget.
- Then reconnect to the same Wi-Fi network by entering the password again.

4. Clear App Cache:
- Go to Settings on your device.
- Tap on Apps or Applications.
- Find and select the Alinma app.
- Tap on Storage and then select Clear Cache.

5. Restart Your Device: Sometimes, simply restarting your device can resolve various issues.

If you've tried these steps and the problem is still there, it may be an issue on the server side or with the app itself. It could be beneficial to check if there are any reported outages or issues with the Alinma Bank service. Let me quickly look into that for you to ensure everything is operational.

Please hold on a moment!

After searching, I found that certain apps may not work on Wi-Fi but work on mobile data. Users have reported success by restarting their home Wi-Fi router and clearing the app's data as well1.

If none of these solutions resolve the issue, you may need to reach out directly to Alinma Bank's support at [email protected] for more personalized assistance.

Are you satisfied with the solution I provided, or is there anything else I can assist you with?