Hi Stevie! Sorry to hear you're having trouble logging in to Lead Connector. Let's see if we can get you back in quickly.

To start, could you please confirm if you’re seeing any specific error messages when you try to log in? Also, have you tried resetting your password using the "Forgot Password" option on the login page?

Meanwhile, here’s a simple step-by-step approach you can follow to troubleshoot login issues:

1. Clear your browser cache and cookies — sometimes outdated data can cause login problems.
2. Try logging in using a different browser or an incognito/private window.
3. If that doesn’t work, use the "Forgot Password" link on the login page to reset your password and then try again.
4. Ensure your internet connection is stable, just in case connectivity is causing the issue.

If none of these steps help, let me know what error you are seeing exactly or if anything unusual happens, and I can guide you further. Also, you can access Lead Connector’s support and login help here for detailed steps: https://help.leadconnectorhq.com/support/login1 2

Are you comfortable trying these steps now?

It does not sent me a password reset and it does not accept my password

Hi Stevie, thanks for the update. Since you're not receiving the password reset email and your current password isn't accepted, let's try some additional steps to get this sorted out.

1. Check Spam/Junk Mail: Sometimes, password reset emails can land in the spam or junk folder. Could you please check there?

2. Whitelist Lead Connector Emails: To make sure future emails get through, add [email protected] to your email contacts/safe senders.

3. Try a Different Browser or Incognito Mode: Sometimes email triggers can get stuck if there are browser cache conflicts. Trying a different browser or an incognito/private window can help.

4. Confirm the Email Address: Please double-check that you’re entering the exact email ([email protected]) without spaces or typos.

5. If you are using the mobile app, try deleting and reinstalling it: Some users have found this helpful with login and reset issues1.

6. If none of this works, there may be an account or server issue: In that case, I recommend contacting Lead Connector support directly at [email protected]. They can verify if there are any problems with your account or reset your password manually.

Would you like me to guide you through these steps or assist with contacting support? Let me know how you’d prefer to proceed!