Hi! It sounds like you’re encountering a “voice integrity” failure when trying to register voice functionality in the Lead Connector app. I want to make sure I understand exactly what’s happening. Are you trying to register your phone number or set up voice calling features inside the app? And do you get an error message exactly saying “voice integrity when registering failed,” or is it slightly different?

Once I have that detail, I can guide you more precisely. Meanwhile, here are some initial steps we can try to address voice registration issues in the Lead Connector app on your Windows device:

1. Check Network Connection: Ensure you have a stable internet connection. Voice registration relies on connecting securely to the Lead Connector servers.

2. App Permissions: On Windows, confirm the app has permission to access the microphone and any related voice features.

3. Update the App: Make sure you are running the latest version of the Lead Connector app. Sometimes issues occur due to outdated software.

4. Restart the App and Device: Close the app fully, restart your computer, and then try registering the voice feature again.

5. Check Phone Number Registration: Sometimes voice registration fails if the phone number is not properly configured or verified. Make sure your number is correctly set up in your Lead Connector account.

6. Clear App Cache/Data: If the app supports this on Windows, clearing cache can help resolve corrupted settings.

If you’ve tried some of these already or if the error continues, please let me know what you've done so far. Also, if there are any other specific error messages or behavior you observe during the registration attempt, that would be very helpful to know.

Does this sound about right so far? Would you like me to guide you through any of these steps in detail?

I start registration and answer 3 questions for Voice Integrity then I submit then it says failed

Thanks for the extra details! When you complete the Voice Integrity questions during registration and the submission fails, it usually means there’s an issue with the information provided or something related to the vetting process of the phone number and your brand.

Here’s a step-by-step approach to address this:

1. Double-check your responses: Make sure all the answers you provided during the Voice Integrity questions are accurate and consistent with your business details registered in Lead Connector. Any mismatch or missing information can cause failure.

2. Verify brand and phone number registration: The Voice Integrity feature ties into regulatory compliance like A2P 10DLC (which stands for Application-to-Person 10-Digit Long Code for messaging and voice calls). Your brand and phone number must be properly submitted and approved here before voice registration will pass.
- If your brand submission was rejected, you will need to correct and resubmit it. See this Lead Connector article about A2P 10DLC overview for details.
- Also, verify your campaign registration status as rejection in that area can block voice integrity registration campaign rejection information.

3. Check your phone number’s reputation: If your phone number has a poor reputation or is flagged for spam-like behavior, voice integrity can fail. The system uses Voice Integrity to help improve call answer rates by ensuring caller ID trustworthiness. You could review this guide on improving your number's reputation through Voice Integrity: Improve Phone Number Reputation.

4. Contact Support if needed: If everything seems accurate on your side, but submission keeps failing, there could be a back-end issue or something on the Lead Connector side that needs manual review. In that case, reaching out directly with details to [email protected] will be helpful.

Do you want me to help you review your current submission details or guide you on checking your brand and phone number approval status? Also, let me know if you are located in the U.S. since A2P 10DLC applies there primarily.

Let me know how you'd like to proceed!

What are common issues with Voice Integrity section in Lead Connector app?

Great question! The Voice Integrity section in the Lead Connector app is designed to ensure your phone number and voice calls meet trust and compliance standards, but some common issues users encounter include:

1. Failed Voice Integrity Registration: Often caused by mismatched or inaccurate information during the registration questions, or if your business brand and phone number have not been properly approved under regulations like A2P 10DLC.

2. Phone Number Flagged as Spam or “Spam Likely”: Despite proper setup, your caller ID might still be labeled as spam by carriers, especially if the number has had previous spam reports or poor reputation. Voice Integrity helps remediate this, but initial registration can fail if the number’s reputation is low1 2.

3. Incomplete or Rejected Brand/Campaign Submissions: Your brand and campaign info submitted for A2P 10DLC vetting might be rejected if it lacks details or doesn’t pass compliance checks, which blocks voice integrity approval.

4. Technical Issues within the App: Sometimes, problems with microphone permissions, internet connectivity, or app version mismatches can cause voice registration failures even if your account info is sound.

5. Geographic or Carrier Restrictions: Certain carriers or regions may have stricter filtering or verification steps that cause Voice Integrity to fail if local regulations or carrier policies aren't met.

To address these effectively, double-check your registration answers for accuracy, verify your brand and campaign approval status, and ensure your phone number reputation is in good standing. If those look good, also ensure your app is updated and has permissions set correctly. For persistent failures, Lead Connector support can manually review your registration.

If you want, I can help you review your information or guide you through checking your brand and number status. Would that be helpful?