Hi! I understand you’re having trouble with audio during your doctor’s appointment on the MyScripps app, where neither you nor the doctor can hear each other, even though the speaker is on and tested. Let's get this sorted out together.

To start, could you please confirm a couple of things for me?
1. Are you using the MyScripps app through a web browser or the mobile app?
2. Is your microphone permission enabled for the app or browser? Sometimes if the app or browser doesn’t have access to your microphone, audio won’t transmit.
3. Have you checked whether your audio output or input device is correctly selected? For example, your system might be using a different microphone or speaker than the one you tested.
4. Are you connected to a strong internet connection? Audio issues can sometimes be caused by network interruptions.

Meanwhile, here are some step-by-step solutions to try:
1. Check microphone permissions:
- On Windows 10, go to Settings > Privacy > Microphone, and confirm that microphone access is enabled for the apps and WebKit browser.
- If using a browser, check the microphone permissions in the browser settings—sometimes you need to allow the site to use your mic.

2. Verify audio devices in Windows:
- Click the sound icon on your taskbar, then select Open Sound settings.
- Under Input, ensure the microphone you want to use is selected and working (you can test here).
- Under Output, make sure the correct speaker device is chosen.

3. Restart MyScripps app/browser:
- Close the app/browser completely, then reopen it and sign back into your appointment.

4. Toggle microphone and speaker buttons in the app:
- During the video visit, sometimes muting and unmuting your microphone or speaker can reset the audio stream.

5. Check for external audio device conflicts:
- Make sure no Bluetooth headphones or other audio devices are connected that you’re not actively using, as they can redirect audio.

If you’ve done all these and still face the issue, let me know, and we can look deeper or work on alternatives like using the telephone audio option if available.

Are you able to check these and tell me what you find? That way, I can assist you better.