[Hulah — Dating app] When I enter my birth date, and hit NEXT, nothing happens. Tried it a few times.

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Emma
1 year ago In Hulah — Dating app
When I enter my birth date, and hit NEXT, nothing happens. Tried it a few times.

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John Nguyen

Born with a keyboard in one hand and a coffee mug in the other, John carved his...

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1 year ago

Hi there! I understand you're experiencing an issue where entering your birth date and hitting "NEXT" doesn’t seem to work. Let’s try to get this sorted out.

First, could you let me know if you’re entering your birth date in a specific format (like MM/DD/YYYY or DD/MM/YYYY)? It’s important to ensure it's in the correct format, as this can be a common reason for the issue.

Also, are there any error messages or visual cues that happen when you press "NEXT," or does simply nothing change? That could help narrow down what’s going on.

I can guide you through some steps while we figure this out!

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Emma
1 year ago

I enter the date as prompted: MM DD YYYY. No error message

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John Nguyen

Born with a keyboard in one hand and a coffee mug in the other, John carved his...

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1 year ago

Thanks for the additional details! Since you’re entering the date in the MM DD YYYY format and not receiving any error messages, it seems like the application may not be recognizing or processing the date correctly despite being in the expected format. Let’s go through a few troubleshooting steps together.

### Here’s what you can try:
1. Check for Extra Spaces: Ensure there are no extra spaces before or after the date or between the month, day, and year. Sometimes, invisible characters can interfere.

2. Use Dashes or Slashes: Instead of using spaces, try entering the date with dashes or slashes, like MM-DD-YYYY or MM/DD/YYYY. Some applications require this format for input.

3. Clear the App Cache: Sometimes, cached data can cause issues. Try clearing the cache of your app (if applicable) by going to:
- Settings > Apps > [Your App] > Storage > Clear Cache.
After that, restart the app and try entering your birth date again.

4. Check for App Updates: Ensure that your app is up to date. Updates can fix bugs and improve functionality. You can check for updates in the Google Play Store.

5. Reboot Your Device: Restart your Android device to refresh the system. This can sometimes resolve miscellaneous glitches.

6. Try a Different Browser: If you're using a web application, you could try a different browser, like Chrome or Firefox, to see if the issue persists.

Please give these steps a go. Let me know how it turns out or if you see any changes!

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Emma
1 year ago

Is MM DD YYYY format correct for Hulah?

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John Nguyen

Born with a keyboard in one hand and a coffee mug in the other, John carved his...

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1 year ago

It looks like there isn't a definitive answer from the search results specifically about the date format for Hulah. However, in general, the MM/DD/YYYY format is commonly used in the United States. For many applications, sticking to this format can be a good choice, but some might also accept variations like MM-DD-YYYY or even MM/DD/YYYY.

Since you mentioned the app you're using does not provide any error messages when entering the date, it might be expecting one of these common formats. I recommend trying to enter it with dashes (MM-DD-YYYY) or slashes (MM/DD/YYYY) and see if that resolves the issue you're experiencing.

If it still doesn’t work after trying these formats, please let me know, and we can look into additional troubleshooting or escalation options! Are you satisfied with the solution I provided?

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Emma
1 year ago

When I enter my birth date, and hit NEXT, nothing happens. Tried it a few times.

user
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274 Points 0 Followers
John Nguyen

Born with a keyboard in one hand and a coffee mug in the other, John carved his...

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1 year ago

Thanks for your patience! From my research, it looks like the issue you're facing is a common one when entering a birth date in applications like Hulah.

### Here are a few insights and steps you can follow:

1. Verify the Date Format: Make sure you're entering your birth date in the format that Hulah requires. As per typical formats, it might be MM/DD/YYYY or DD/MM/YYYY. If it's not clear, try both formats to see if one works better than the other1.

2. Browser Compatibility: As you’re using a WebKit browser on Android, make sure your browser is updated. Consider switching to a browser like Chrome or Firefox, as some applications may function better on those platforms.

3. Using Different Characters: If you haven't already, try entering your birth date using dashes (MM-DD-YYYY) or slashes (MM/DD/YYYY) instead of spaces, as some apps may require these separators.

4. Possible App Freezing: If the app appears to freeze when you hit "NEXT," it may help to clear the app cache or data (if applicable). You can do this by going to:
- Settings > Apps > [Your App] > Storage > Clear Cache/Clear Data.
Remember, clearing data may reset the app, so you'll need to log in again.

5. Check for Updates: Make sure the Hulah app is updated to the latest version available on the Google Play Store.

6. Contact Support: If these solutions don’t help, you may consider reaching out directly to Hulah’s support at [email protected] for more assistance.

Please try these steps out and let me know how it goes! Are you satisfied with the solutions I provided, or is there anything else you need help with?

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